Generalist, People Experience

Phoenix American Warranty Company•Miami, FL

3d•Hybrid

About The Position

The People Experience Generalist is the hands-on HR partner for Phoenix American’s Miami office, managing the employee lifecycle from recruiting and onboarding through employee relations, engagement, and offboarding. Reporting to the People Experience Director, the role also oversees day-to-day office operations to help ensure the workplace runs smoothly and reflects the company’s culture. The position suits a certified HR professional comfortable advising managers, leading hiring processes, and keeping an office organized. The role is hybrid, based in Miami, Florida, with 3–4 days per week in the office and the remaining days remote. Occasional evening or weekend availability may be needed for events or urgent employee matters. Work is primarily standard office work and may involve lifting up to 25 pounds for supplies or event setup.

Requirements

At least 5 years of experience as an HR Generalist.
Demonstrated office management experience.
Hands-on full-cycle recruiting experience.
Active SHRM-CP, SHRM-SCP, or PHR certification.
Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
Working knowledge of federal and Florida employment law.
Experience with HRIS and applicant tracking systems.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to work in the Miami office 3–4 days per week.
Exceptional discretion with confidential information.
Strong interpersonal skills and an approachable, service-minded style.
Strong organization and attention to detail, with the ability to manage competing priorities.
Sound judgment and confidence advising managers and employees.
Proactive problem-solving skills and an interest in improving processes and the employee experience.

Nice To Haves

Experience supporting a hybrid or multi-location workforce.

Responsibilities

Serve as the first point of contact for employees and managers on HR policies, procedures, and questions.
Manage employee relations matters, including investigations, coaching, and documentation, escalating issues to the People Experience Director as needed.
Coordinate onboarding and offboarding, including orientation, paperwork, system access, and exit interviews.
Support benefits administration, leave management (FMLA, ADA, and PTO), and open enrollment.
Maintain accurate and confidential HRIS records and personnel files.
Ensure compliance with federal, Florida, and local employment laws, and maintain required postings and filings.
Support performance management cycles, compensation reviews, and employee development programs.
Help plan and execute employee engagement, recognition, and culture initiatives.
Manage full-cycle recruiting by partnering with hiring managers on job requirements, posting openings, sourcing and screening candidates, scheduling interviews, and extending offers.
Administer the applicant tracking system and maintain timely, professional candidate communications.
Coordinate background checks, reference checks, and pre-employment requirements.
Build talent pipelines through job boards, LinkedIn, universities, and community partnerships.
Represent Phoenix American’s employer brand at career fairs and networking events.
Oversee Miami office operations, including facilities, maintenance, and vendor relationships.
Manage office supplies, equipment, and budgets for office-related expenses.
Liaise with building management regarding access, security, and safety matters.
Coordinate desk scheduling and space planning for a hybrid workforce.
Plan office events, team gatherings, and visits from leadership or clients.
Support health and safety programs, including emergency preparedness procedures.