Sr Manager OPTN Membership
About The Position
The Sr Manager OPTN Membership leads health professionals supporting the Health Resources and Services Administration (HRSA). This leadership role oversees membership tracking tools, membership criteria management, and membership application processing to ensure efficient operations, regulatory and compliance alignment, and support for the national organ donation and transplantation system. The position guides development, execution, and maintenance of membership plans and workflows, and coordinates with HRSA, OPTN committees, contractors, and IT systems to ensure accurate, secure, timely, and effective membership operations. The role provides strategic direction and supervision to teams responsible for membership tracking, criteria review, and application processing. It monitors performance and deliverables, drives process improvements, and provides analysis and reporting on membership compliance, application timelines, and enforcement activity. The position maintains updated documentation and records to support accountability, audit readiness, and compliance with federal policies. This is a hybrid position requiring the employee to commute to the HRSA/GDIT Rockville, Maryland office twice weekly and attend meetings as needed. Travel is less than 10%, and the position is scheduled for 40 hours per week.
Requirements
- Bachelor’s degree in Public Health, Healthcare Administration, Nonprofit Management, Business Administration, or a related field.
- At least 10 years of experience in membership services, customer service, health policy and management, consulting, or a related field.
- Strong background in healthcare, membership management, nonprofit management, or regulatory environments.
- Proven ability to supervise and inspire teams to achieve operational goals and exceptional member and customer service.
- Expertise in analyzing data trends, compliance reports, and engagement metrics to inform decisions.
- Exceptional written and verbal communication skills and ability to build relationships and facilitate collaboration.
- Experience managing membership database systems and ensuring member data security and accuracy.
- Ability to obtain Public Trust clearance.
Nice To Haves
- Master’s degree.
Responsibilities
- Oversee implementation and maintenance of accurate, secure, up-to-date OPTN member tracking tools aligned with OPTN IT systems.
- Lead development and execution of the Membership Tracking Plan, including processes for tracking member status, personnel updates, enforcement history, and other data required for patient safety and compliance.
- Coordinate with HRSA, contractors, and OPTN IT systems to align member tracking data across platforms.
- Evaluate and recommend updates to tracking metrics, such as accreditation status and compliance trends.
- Provide stakeholders with access to tracking systems, dashboards, and related documentation.
- Guide development and execution of the Membership Criteria Management Plan, including periodic review and updates to OPTN membership criteria.
- Facilitate membership criteria reviews with OPTN Safety and Compliance Committees and support analysis, recommendations, and implementation of updates.
- Document roles, processes, authority boundaries, and coordination needs for membership criteria management.
- Oversee the full lifecycle of membership application processing, including intake, review, approval, coordination, and outcome documentation.
- Implement secure workflows for timely and accurate transmission of application documents, review results, and decisions among OPTN committees, HRSA, and applicants.
- Coordinate communications among applicants, Safety and Compliance Committees, and the OPTN Board, and resolve follow-up actions promptly.
- Track application outcomes, including conditional statuses, referrals, and membership transitions, and provide structured reporting on updates and changes.
- Assess and implement improvements to application workflows to improve efficiency and compliance.
- Establish and sustain standardized membership management processes and SOPs, and ensure adherence to approved operational plans.
- Facilitate collaboration with HRSA, OPTN committees, and contractors to meet project milestones and regulatory requirements.
- Supervise and guide teams responsible for membership tracking, criteria review, and application processing.
- Monitor performance metrics and deliverables, provide strategic direction, and drive continuous process improvement.
- Analyze and report membership data, including trends in member compliance, application timelines, and enforcement actions.
- Provide detailed reporting to HRSA, the Contracting Officer’s Representative (COR), and other stakeholders.
- Maintain secure, updated documentation systems for membership data, records, and outcomes to support audit readiness and compliance with federal policies.
Benefits
- Medical plan options, including options with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- 401(k) plan with company match.
- Paid time off, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
- Full-flex work weeks where possible.
- AI-powered career tool identifying career steps and learning opportunities.
- Internal mobility team focused on career goals.
- Wellness packages.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
