Sr. Manager of Carrier Relations

HTL•Charlotte, NC

14h•Onsite

About The Position

HTL is seeking a Sr. Manager of Carrier Relations to lead nationwide LTL operations and own the carrier freight bill audit and discrepancy resolution process and supporting team. The role calls for a relationship-driven leader with deep carrier-market knowledge, strong negotiation skills, and a disciplined approach to risk who can secure reliable, competitively priced capacity while protecting HTL and its customers. The position is based in HTL’s Charlotte, North Carolina office, reports to the Chief Operating Officer, and requires travel of up to 15% of the time. Candidates must be legally authorized to work in the United States. The role oversees carrier strategy and procurement across LTL and truckload modes, carrier partnerships and compliance, daily truckload sourcing, and financial performance in assigned areas. It also uses HTL technology platforms, including TAI and Corsair, to improve visibility, automate workflows, and support data-driven decisions.

Requirements

Bachelor’s degree in Business Administration, Logistics Management, Supply Chain Management, or a related field.
Progressive experience in carrier relations, carrier procurement, or capacity sourcing within a freight brokerage, 3PL, or shipper transportation environment.
Experience across both LTL and TL, with working knowledge of Dry Van, Refrigerated, Intermodal, and Flatbed operations.
Track record of leading RFPs and carrier procurement events, negotiating carrier contracts, and managing large-scale LTL programs.
Experience leading a truckload sourcing or carrier sales team, including spot and contract capacity procurement.
Outstanding verbal and written communication skills, including the ability to present confidently to customers, carriers, and executives.
Strong computer skills in the MS Office Suite and the ability to learn and work effectively in TAI and CORSAIR.
Ability to lead multiple teams and manage competing priorities, including multiple concurrent RFPs, in a fast-paced environment.
Sound judgment and the ability to act with integrity, professionalism, and accountability.
Legal authorization to work in the United States.

Nice To Haves

Hands-on experience with carrier compliance and onboarding, including FMCSA authority, insurance and safety verification, and carrier-monitoring and fraud-prevention tools.
Experience leading carrier or customer business reviews and representing an organization at industry or company-sponsored events.
Working proficiency with TAI, CORSAIR, or comparable TMS platforms and market rate benchmarking tools.

Responsibilities

Develop and execute HTL’s carrier strategy across LTL and TL, including Dry Van, Refrigerated, Intermodal, and Flatbed, to build a diversified, reliable, and cost-effective network.
Oversee nationwide LTL operations, including service execution, carrier performance, escalated issue resolution, tariff optimization, and profitability.
Lead end-to-end RFP processes and carrier procurement events across transportation modes, from bid preparation and carrier solicitation through rate analysis, contract negotiation, and award implementation.
Build and maintain strategic carrier partnerships; negotiate contracts and rate agreements; and establish performance scorecards for service quality, cost competitiveness, tender acceptance, and billing accuracy.
Identify, qualify, and onboard carrier partners for existing business, new customer implementations, and specialized freight needs.
Develop primary and backup capacity strategies, monitor market trends, and identify opportunities to optimize modes, costs, and service.
Lead daily truckload sourcing and load coverage, including carrier outreach, capacity matching, spot and contract rate negotiations, and routing guide execution.
Oversee carrier qualification, onboarding, and ongoing compliance monitoring, including operating authority, safety ratings, insurance, contractual requirements, and mode-specific regulations.
Lead the carrier freight bill audit and discrepancy resolution function, ensuring accurate invoice matching, timely resolution of billing disputes, and recovery of overcharges.
Own financial performance within assigned areas, driving margin protection, cost savings, productivity improvements, and consistent operational execution.
Use HTL technology platforms, including TAI and Corsair, to improve operational visibility, automate workflows, and support data-driven decision-making.