Carrier Relations Specialist

Aston Carter•Plymouth Charter Township, MI

7d•$47,000 - $49,920•Onsite

About The Position

The Carrier Relations Specialist serves as a primary point of contact for third-party transportation carriers, recruiting and onboarding new partners and supporting them throughout their relationship with the organization. The role involves frequent inbound and outbound phone calls, resolving issues, building long-term relationships, and supporting carrier performance and compliance. This is a permanent, fully onsite position in Plymouth, Michigan, with a Monday–Friday schedule from 9 a.m. to 6 p.m.

Requirements

At least 2 years of customer service experience.
Comfortable spending a significant portion of the day on inbound and outbound phone calls.
Strong communication and active listening skills.
Customer-focused mindset and strong follow-through.
Ability to build relationships and establish trust quickly.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfortable using Microsoft Office, CRM systems such as Salesforce, and other web-based platforms.

Nice To Haves

Transportation, logistics, trucking, or carrier relations experience.
College degree.

Responsibilities

Make outbound calls to recruit and qualify third-party transportation carriers.
Guide new carriers through onboarding, setup, credentials, and initial loads.
Educate carriers on customer-specific requirements and expectations.
Assist carriers with website, platform, and login support.
Handle inbound calls and voicemails from carriers and resolve questions, concerns, and service issues.
Build and maintain strong relationships with third-party carrier partners.
Follow up on transportation delays, communication issues, and other service concerns.
Monitor carrier performance and help address areas for improvement.
Work with internal logistics and dispatch teams to ensure adequate carrier capacity.
Maintain accurate carrier profiles, insurance documentation, and compliance records.
Track insurance renewals, cancellations, and other required carrier documentation.
Assist with carrier reporting and maintain updated carrier information.
Provide administrative support to the Carrier Relations and Compliance teams as needed.