Commercial Lines Carrier Relations Manager

Fortegra•Jacksonville, FL

About The Position

Mid Mountain Insurance Agency (MMIA), a Fortegra-affiliated business, is seeking a relationship-driven Commercial Lines Carrier Relations Manager to expand and strengthen the agency's commercial carrier appointments. The role secures new appointments with standard, excess and surplus (E&S), and specialty carriers and managing general agents (MGAs) across Commercial Automobile, Commercial Property, General Liability, Professional Liability, and Workers' Compensation. It builds relationships that improve the agency's market access, terms, and growth. The manager works closely with producers, account managers, and leadership to close gaps in the commercial market portfolio. Responsibilities include identifying and pursuing market opportunities; managing appointments from application through activation; developing carrier and MGA relationships; negotiating agreements; monitoring carrier production and performance; supporting account placement; and maintaining accurate appointment, contract, and compliance records. The position also prepares concise reports for leadership on appointment activity, carrier production, and market access opportunities. MMIA is a full-service retail insurance agency serving individuals, families, and businesses. Established in 1997 as Pacific Benefits Group in Portland, Oregon, it was acquired by Fortegra in 2011 and rebranded as MMIA in 2025. The agency is licensed to offer Life & Health, Property & Casualty, and specialty (E&S) insurance products and is backed by Fortegra, a global specialty insurer rated A- (Excellent) by AM Best.

Requirements

Minimum of 3 years of experience in commercial lines insurance, with a background in carrier relations, marketing, underwriting, or agency management.
Active property and casualty license, or ability to obtain one within 90 days.
Working knowledge of Commercial Automobile, Commercial Property, General Liability, Professional Liability, and Workers' Compensation products.
Strong negotiation, written communication, and verbal communication skills.
Attention to detail and consistent follow-through.
Proficiency with agency management systems such as Applied Epic or AMS360, carrier portals, and Microsoft Office.

Nice To Haves

3–5 years of commercial lines insurance experience.
Bachelor's degree from an accredited institution.
CPCU, CIC, or similar insurance designation.
Experience negotiating carrier or MGA agreements, commission structures, or contingency arrangements.
Experience with E&S and specialty markets or wholesale broker relationships.

Responsibilities

Identify gaps in the commercial market portfolio, including industries, classes, and coverage lines, and target carriers and MGAs to fill them.
Secure and maintain standard carrier appointments in Commercial Automobile, Commercial Property, General Liability, Professional Liability, and Workers' Compensation.
Manage carrier appointments from application and contracting through licensing, onboarding, and activation, tracking agreements, approvals, and signatures through completion.
Build and maintain relationships with carrier underwriters, marketing representatives, MGA contacts, and wholesale contacts.
Negotiate commission schedules, contingency and profit-sharing agreements, and underwriting authority where possible.
Track premium volume, loss ratios, and retention by carrier to meet minimum production requirements and strengthen the agency's standing.
Partner with producers and account managers to place accounts and communicate carrier appetite, guideline changes, and new market opportunities.
Coordinate carrier meetings, market reviews, and agency visits, documenting decisions and follow-up items.
Monitor carrier performance and appointment status, identify issues early, and escalate them with recommended next steps.
Prepare concise reports for leadership on appointment activity, carrier production, and market access opportunities.
Keep appointment records, contracts, and compliance documentation accurate and current.