Sr Manager, Los Angeles Service Ops
About The Position
Otis Elevator Company is seeking an experienced senior manager to lead elevator maintenance, billable repair, and field service across the Los Angeles territory. The role involves developing an experienced operations team, coordinating field resources, and driving safe, responsive service. The manager balances service delivery, labor availability, safety, quality, customer needs, and profitability while working with Service Sales and branch leadership. This position also provides technical and operational guidance for complex field situations and uses Salesforce and other business systems to manage workload and monitor performance.
Requirements
- Approximately 10 years of elevator industry experience in service, maintenance, repair, field operations, or related assignments.
- Strong knowledge of elevator maintenance and billable repair operations.
- Hands-on field experience as an elevator mechanic, Service Superintendent, field leader, or operations manager.
- Experience leading Superintendents, mechanics, technicians, or other field-based employees.
- Ability to establish credibility with experienced technical teams and manage diverse working styles.
- Strong organizational, workforce planning, and time-management skills.
- Disciplined approach to execution, accountability, and continuous improvement.
- Ability to make timely decisions while balancing customer needs and business priorities.
- Strong customer-facing communication skills and professional executive presence.
- Sound business judgment and understanding of labor management, service delivery, and profitability.
- Proficiency with Microsoft-based applications.
- Commitment to safety, quality, customer satisfaction, and team development.
- Work authorization in the United States; Otis does not support H-1B or TN sponsorship for this position.
Nice To Haves
- Experience with Salesforce or field-service management systems.
Responsibilities
- Lead elevator service, maintenance, and billable repair operations across the Los Angeles territory.
- Manage, coach, and develop Service Superintendents and operations support employees.
- Coordinate labor resources, mechanic routes, scheduling, and field priorities.
- Oversee open-order work, including paid repairs and equipment upgrades.
- Balance service delivery, labor availability, safety, quality, and profitability.
- Partner with Service Sales and branch leadership to meet customer and business priorities.
- Participate in customer meetings and communicate technical and operational information clearly.
- Improve efficiency in workforce scheduling, resource planning, customer response, and field execution.
- Use Salesforce and other business systems to manage workload and monitor performance.
- Support field training, safety audits, jobsite inspections, and environmental, health, and safety compliance.
- Provide technical and operational guidance for complex field situations.
Benefits
- 401(k) plan with company match and separate automatic retirement contribution
- Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents beginning on the first day of employment
- Three weeks of paid vacation and paid company holidays
- Paid sick leave
- Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement
- Peer recognition and service anniversary awards
- Spot performance bonus opportunities
- Bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
