Sr Director & GM, Los Angeles
About The Position
Otis Elevator Company is seeking an experienced General Manager to lead its Los Angeles operation. This branch leadership role spans New Equipment, Modernization, Service and Repair, including both sales and operations. The successful candidate will lead an established business and experienced team while driving financial performance, operational excellence, customer relationships and sustainable growth. The role includes responsibility for branch performance, sales, profitability, working capital and orders; developing and retaining talent; building a customer-centric culture; growing customer relationships and retention; identifying service, repair and modernization opportunities; and making strategic and operational decisions in partnership with regional leadership.
Requirements
- 10 or more years of elevator industry experience.
- Previous General Manager experience leading a large branch or business operation.
- Experience across multiple lines of business, including both sales and operations.
- Demonstrated experience driving financial, commercial and operational performance.
- Strong business and financial acumen, with the ability to balance customer needs and business priorities.
- A confident, collaborative and thoughtful leadership style, including the ability to listen and understand an established organization before implementing change.
- Strong customer relationship and communication skills.
- Proven ability to develop and retain talent while leading a high-performing organization.
- Experience leading complex operations and working collaboratively across functions.
Responsibilities
- Lead the branch across New Equipment, Modernization, Service and Repair, with responsibility for sales and operations.
- Drive overall business performance, focusing on sales, profitability, working capital and orders.
- Lead, develop and retain a high-performing team while fostering an inclusive and collaborative culture.
- Build a customer-centric culture focused on responsiveness, proactive engagement and long-term relationships.
- Drive customer retention and identify service, repair and modernization opportunities.
- Develop strong relationships with customers across the Los Angeles market.
- Build on the strengths of the established operation and identify opportunities for continuous improvement.
- Make strategic and operational decisions while partnering closely with regional leadership.
Benefits
- 401(k) plan with a generous company match and a separate automatic retirement contribution.
- Medical, prescription drug, dental and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
- Three weeks of paid vacation and paid company holidays.
- Paid sick leave.
- Employee assistance and wellness incentive programs.
- Life insurance and disability coverage.
- Voluntary benefits, including legal, pet, home and auto insurance.
- Birth/adoption and parental leave benefits.
- Adoption assistance.
- Tuition reimbursement program.
- Peer recognition and service anniversary awards.
- Spot performance bonus opportunities.
- Bonus in addition to the stated salary range.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
