Sr. Manager Time Implementation

ADP•Tempe, AZ

About The Position

ADP is hiring a Sr. Manager, Implementation to lead and develop a team and collaborate with internal and external stakeholders to support a positive client experience. The role uses project management and leadership expertise to assist the Team Director in setting the direction of daily activities, ensuring efficient operations, and fostering a productive and enjoyable working environment. The position may involve budgetary responsibility and oversight of Workforce Management, including scheduling and succession planning.

Requirements

At least 5 years of related work experience.
At least 3 years of direct people leadership experience.
A college degree is not required; relevant experience or military experience demonstrating teamwork, adaptability, organization, and follow-through may be acceptable.
Ability to communicate effectively verbally and in writing with internal and external contacts at all levels.
Excellent collaboration, organizational, time management, customer service, and problem-solving skills; ability to work accurately and meet deadlines amid frequent interruptions.
Ability to work effectively in a team environment focused on achieving results.
Ability to maintain cooperative working relationships with all levels of management.
Ability to assess team members' performance and provide motivational support.
Ability to work independently and as part of a team.
Strong client relationship-building skills.
Ability to recognize basic procedural issues and escalate them appropriately.
Ability to demonstrate learning agility and critical thinking and apply basic concepts in new situations.
Proficiency in the latest web technologies and working knowledge of various operating systems.
Proficiency using Microsoft Office.
Proficiency and in-depth knowledge of pertinent ADP HR, Payroll, and Benefits policies and procedures.

Nice To Haves

Workforce Now experience.
CPP or FPC certification.
Prior leadership training.

Responsibilities

Lead the team's daily activities so work is completed by scheduled deadlines and meets quality standards, priorities, and overall goals.
Develop an enhanced understanding of and implement Business Units strategic goals.
Oversee the team's use of standard process workflows.
Act as a consultant and business partner to other ADP groups.
Train and mentor team members, identify development needs, and work with the Director to coordinate additional training.
Track productivity and performance standards to ensure established levels are achieved, especially during critical activity periods.
Serve as acting backup to the Director, providing leadership, guidance, and direction to team members when the Director is absent.
Manage escalated issues and provide direction.
Collaborate with peers to establish best practices.
Analyze team statistics and prepare reports for the Director.
Evaluate associates' performance and complete annual performance appraisals.
Work with associates to establish Individual Development Plans.
Develop and administer corrective action and performance improvement plans.
Exercise hiring and firing authority in conjunction with Human Resources.
Potentially manage budgetary responsibilities and oversee Workforce Management, including scheduling and succession planning.
Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.