Sr. Implementation Specialist

TrueML

2d • $80,000 - $90,000 • Remote

About The Position

TrueAccord, a wholly owned subsidiary of TrueML, combines machine learning with a human-based approach to transform debt resolution and help consumers improve their financial health. The Sr. Implementation Specialist joins the Implementation team in an execution-focused role with the opportunity to grow toward Technical Project Management. The position combines independently leading onboarding for smaller, standardized clients with providing organizational and logistical support for large enterprise launches. The goal is to ensure accurate, seamless client launches and keep complex implementation workflows moving on schedule.

The role primarily operates in a remote-first environment and supports a global, cross-functional business. Flexibility outside standard business hours and occasional local or international travel may be necessary for global operations, meetings, training, offsites, and collaborative projects. Work primarily involves computer use and virtual meetings. A reliable internet connection and professional work environment are expected, as is protecting confidential information while working outside a company office. Reasonable accommodations will be considered.

For U.S.-based hires, the stated base salary framework is $80,000–$90,000 per year. Individual pay depends on the geographic labor market and factors such as relevant skills, experience, and qualifications.

Requirements

• Bachelor's degree or equivalent relevant experience.
• Strong organizational skills and reliability in executing clearly defined project tasks on tight timelines.
• Strong communication and collaboration skills, including leading meetings, writing clear status updates, and aligning internal stakeholders.
• Foundational analytical skills and comfort with structured, repeatable workflows.
• Able to work within established processes and proactively seek guidance on complex cases outside standard playbooks.
• Reliable internet connection and a professional work environment for remote work.
• Ability to protect confidential company, employee, customer, and business information while working outside a company office.

Nice To Haves

• Eagerness to grow into complex project management and Technical Project Management.
• Exposure to technical environments.

Responsibilities

• Independently manage end-to-end onboarding for small-scale Growth CSV clients using fast, accurate, repeatable workflows.
• Provide organizational and logistical support to Senior Implementation Managers on complex enterprise client launches.
• Create and maintain RAIDS logs, project folders, and central document repositories as the team's lead Document Manager.
• Own daily and weekly task lists, escalate potential timeline risks early, organize meetings with clear agendas, and distribute weekly status updates and action items.
• Coordinate syncs and track deliverables across internal teams to support cross-functional alignment.

Benefits

• Flexible vacation
• Medical, dental, and vision insurance
• Traditional and Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account and Limited FSA
• Family-friendly parental leave
• Volunteer and voting time off
• On-demand wellness platform access for the employee and five friends or family members
• PerkSpot discount program for 900+ merchants nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level