Sr. Manager Time Implementation

ADP•Tempe, AZ

About The Position

ADP is hiring a Sr. Manager, Implementation. This position leverages project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating a productive and enjoyable working environment for employees. The role leads and develops a team, collaborates with internal and external stakeholders, and supports a positive client experience in a fast-paced environment.

Requirements

At least 5 years of related work experience.
At least 3 years of direct people leadership experience.
A college degree is not required. Acceptable alternative experience includes the experience noted above or military experience demonstrating skills such as teamwork, adaptability, organization, and follow-through.

Nice To Haves

Workforce Now experience.
Ability to communicate effectively verbally and in writing with internal and external contacts at all levels.
Excellent collaboration, organizational, time management, customer service, and problem-solving skills, with the ability to work accurately and meet deadlines amid frequent interruptions.
Ability to thrive in a results-focused team environment.
Ability to maintain cooperative working relationships with all levels of management.
Ability to assess team members' performance and provide motivational support.
Ability to work independently and as part of a team.
Strong client relationship-building skills.
Ability to recognize basic procedural issues and escalate them to the appropriate level.
Learning agility and critical-thinking skills, including applying basic concepts in new situations.
Proficiency in current web technologies and working knowledge of various operating systems.
Proficiency using Microsoft Office.
CPP or FPC certification.
Proficiency and in-depth knowledge of pertinent ADP HR, Payroll, and Benefits policies and procedures.
Prior leadership training.

Responsibilities

Lead daily team activities to meet scheduled deadlines and quality standards while prioritizing work and advancing overall goals.
Support understanding and implementation of Business Units strategic goals and oversee the team's use of standard process workflows.
Serve as a consultant and business partner to other groups within ADP.
Train and mentor team members, identify development needs, and work with the Director to coordinate additional training.
Track productivity and performance standards to ensure established levels are achieved, particularly during critical activity periods.
Act as backup to the Director, providing leadership, guidance, and direction to team members when the Director is absent.
Manage escalated issues and provide direction.
Collaborate with peers to establish best practices.
Analyze team statistics and prepare reports for the Director.
Evaluate associates' performance and complete annual performance appraisals.
Collaborate with associates to establish Individual Development Plans.
Develop and administer corrective action and performance improvement plans.
Exercise hiring and firing authority in conjunction with Human Resources.
May have budgetary responsibility.
May oversee Workforce Management, including scheduling and succession planning.
Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.