Sr. Manager, Field Cont. Improvement
About The Position
Johnson & Johnson is seeking a Sr. Manager, Field Continuous Improvement for DePuy Synthes, a new standalone orthopedics company. This role is responsible for leading and scaling continuous improvement initiatives across field-based commercial and customer-facing operations. The position aims to improve operational efficiency, enhance customer experience, and drive consistent execution. The Sr. Manager will partner with Sales, Customer Service, Operations, and Global Services leaders to identify opportunities, implement sustainable improvements, and foster a culture of continuous improvement aligned with DePuy Synthes’ business strategy. The planned separation of the Orthopedics business is expected to be completed within 18 to 24 months, after which the employee would be governed by DePuy Synthes employment processes and policies.
Requirements
- Bachelor’s degree in Business, Operations, Engineering, Supply Chain, or a related field.
- 8–10 years of progressive experience in continuous improvement, operational excellence, field operations, or related functions.
- Demonstrated experience leading large‑scale, cross‑functional improvement initiatives.
- Strong analytical skills with the ability to translate data into actionable insights.
- Proven ability to influence senior leaders and drive change in a matrixed organization.
- Experience applying Lean, Six Sigma, or similar continuous improvement methodologies.
- Excellent communication, facilitation, and presentation skills.
- English (required).
Nice To Haves
- Master’s degree (MBA or equivalent).
- Experience supporting field‑based sales or customer service organizations.
- Experience in a regulated industry such as medical devices, healthcare, or life sciences.
- Familiarity with CRM, ERP, or performance management tools.
- Experience leading change management and adoption efforts.
- Advanced Lean or Six Sigma certification (Black Belt preferred).
- Lean, Six Sigma, or operational excellence certifications.
Responsibilities
- Lead the strategy, design, and execution of field continuous improvement initiatives across commercial and customer‑facing operations.
- Identify process inefficiencies, performance gaps, and customer pain points using data, insights, and field feedback.
- Partner with Sales, Customer Service, Operations, Finance, and Global Services teams to drive cross‑functional improvements.
- Develop and implement standardized processes, tools, and best practices to improve field effectiveness and consistency.
- Lead complex, multi‑site improvement programs and ensure sustainable adoption of changes.
- Define and monitor key performance indicators to track progress, benefits realization, and operational impact.
- Coach and influence leaders and stakeholders on continuous improvement methodologies and change management.
- Prepare and deliver executive‑level updates, insights, and recommendations.
Benefits
- Inclusive work environment
- Consolidated retirement plan (pension)
- Savings plan (401(k))
- Long-term incentive program
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year (varies by state)
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
