Field Continuous Improvement

Johnson & Johnson • West Chester, MA

6d • Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. The Field Continuous Improvement role is responsible for driving operational excellence and continuous improvement initiatives across field-based operations. This position partners closely with commercial, operations, and supply chain teams to identify improvement opportunities, implement standard work, and enhance efficiency, quality, and customer experience. The role has a direct impact on business performance by enabling scalable processes, reducing variation, and supporting sustainable improvements in the field.

Requirements

• Bachelor’s degree in Business, Engineering, Operations, or a related field
• Typically requires 5–8 years of experience in continuous improvement, operations, or process improvement roles
• Experience applying Lean, Six Sigma, or similar continuous improvement methodologies
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Proven ability to work cross-functionally and influence without direct authority
• Strong communication and facilitation skills, including experience leading workshops or improvement initiatives
• Ability to travel regularly to support field-based teams

Nice To Haves

• Master’s degree preferred
• Experience supporting field, commercial, or customer-facing operations
• Background in medical devices, healthcare, or other regulated industries
• Experience with change management and process standardization
• Familiarity with performance metrics, dashboards, and continuous improvement tools
• Lean Six Sigma certification or similar credential

Responsibilities

• Identify, lead, and implement continuous improvement initiatives across field operations to improve efficiency, quality, and service outcomes.
• Apply structured problem-solving and continuous improvement methodologies to address performance gaps and operational challenges.
• Partner with field leadership and cross-functional teams to deploy standard work, best practices, and process improvements.
• Analyze performance data, metrics, and trends to identify opportunities for improvement and measure impact.
• Support change management efforts by engaging stakeholders, communicating progress, and reinforcing adoption of new processes.
• Facilitate workshops, training sessions, and kaizen events to build continuous improvement capability in the field.
• Document processes, improvements, and lessons learned to support knowledge sharing and sustainability.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level