Continuous Improvement Manager

ADP•New York, NY

15h

About The Position

We are seeking someone who has experience and a passion for all things product and operations with strong analytical abilities and a continuous improvement mindset. This role sits at the intersection of operations, product, and customer experience, leading high-impact initiatives and process improvements. The ideal candidate brings a strong blend of project management, operational expertise, and customer-centric thinking with track record of being successful with minimal guidance.

Requirements

5+ years of relevant experience in operations, program/project management, or product management within a SaaS or technology environment
Ability to influence stakeholders and communicate with clarity across different audiences
Works independently, exercises sound judgment
Experience supporting or partnering with customer-facing teams (e.g., Sales, Implementation, Client Experience)
Excellent analytical, problem-solving, and communications skills
Strategic thinking with strong execution skills
Operational rigor and attention to detail
Interest in product and understanding how it operates
Ability to influence without authority across cross-functional teams
Customer-first mindset
Adaptability in a fast-paced, evolving environment

Nice To Haves

Project Management Professional (PMP) certification

Responsibilities

Lead cross-functional projects from initiation through execution and post-launch evaluation
Partner with stakeholders from the Product, Engineering, Sales, Implementation, and Client Experience teams to manage end-to-end rollout of new features and enhancements
Manage dependencies, risks, and stakeholder expectations across multiple concurrent initiatives
Support product release enablement plans for the customer-facing teams (e.g., Sales, Implementation, Client Experience)
Ensure organizational readiness through coordinating training, documentation, and internal and external communications
Serve as the bridge between product teams and customer-facing teams to ensure alignment and feedback loops to improve customer experience
Analyze workflows, systems, and processes to uncover inefficiencies and implement data-driven, sustainable solutions to support the business and customer-facing teams
Presents findings, insights, and proposals in a clear and actionable manner
Serve as the point of contact for maintaining and tracking vendor relationships and record management
Serve as the point of contact and coordinator for the SOC 2 (System and Organization Controls 2) audit
Coordinate all audit activities, including control walkthroughs and testing
Serve as business liaison to the ADP SOC PMO ensuring quarterly tasks are completed in a timely manner
Review controls regularly to determine if enhancements are necessary as technology, business processes and control owners change
Serve as the Local Business Security Champion (LBSC) managing Business Security Incident (BSI) response and remediation activities for the product