Sr. Manager, Field Cont. Improvement
About The Position
The Sr. Manager, Field Continuous Improvement is responsible for leading and scaling continuous improvement initiatives across field‑based commercial and customer‑facing operations. This role plays a critical part in improving operational efficiency, enhancing customer experience, and driving consistent execution across the field. The position partners closely with Sales, Customer Service, Operations, and Global Services leaders to identify opportunities, implement sustainable improvements, and embed a culture of continuous improvement aligned with DePuy Synthes’ business strategy. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Requirements
- Bachelor’s degree in Business, Operations, Engineering, Supply Chain, or a related field.
- 8–10 years of progressive experience in continuous improvement, operational excellence, field operations, or related functions.
- Demonstrated experience leading large‑scale, cross‑functional improvement initiatives.
- Strong analytical skills with the ability to translate data into actionable insights.
- Proven ability to influence senior leaders and drive change in a matrixed organization.
- Experience applying Lean, Six Sigma, or similar continuous improvement methodologies.
- English (required).
Nice To Haves
- Master’s degree (MBA or equivalent).
- Experience supporting field‑based sales or customer service organizations.
- Experience in a regulated industry such as medical devices, healthcare, or life sciences.
- Familiarity with CRM, ERP, or performance management tools.
- Experience leading change management and adoption efforts.
- Advanced Lean or Six Sigma certification (Black Belt preferred).
- Excellent communication, facilitation, and presentation skills.
- Lean, Six Sigma, or operational excellence certifications.
Responsibilities
- Lead the strategy, design, and execution of field continuous improvement initiatives across commercial and customer‑facing operations.
- Identify process inefficiencies, performance gaps, and customer pain points using data, insights, and field feedback.
- Partner with Sales, Customer Service, Operations, Finance, and Global Services teams to drive cross‑functional improvements.
- Develop and implement standardized processes, tools, and best practices to improve field effectiveness and consistency.
- Lead complex, multi‑site improvement programs and ensure sustainable adoption of changes.
- Define and monitor key performance indicators to track progress, benefits realization, and operational impact.
- Coach and influence leaders and stakeholders on continuous improvement methodologies and change management.
- Prepare and deliver executive‑level updates, insights, and recommendations.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
