Sr. Manager Facilities Office Services - Orlando Onsite

GuideWell•Orlando, FL

1d•Onsite

About The Position

Provide leadership and direction for the safe, continuous operation and management of a portfolio of office, retail, commercial, and industrial facilities, including full-service, modified-service, and NNN locations. Develop internal business relationships to help organizational teams meet their goals and external relationships with service providers to support corporate objectives. Formulate and implement facility operating and capital budgets, and recommend improvements to contracts, procedures, and systems that may affect the environment, continuity of operations, or safety. Coordinate and integrate field activities with Corporate Services departments, including Real Estate, Facility Planning, Safety & Security, Logistics, Food Services, Travel, and Meetings & Events. Provide leadership, direction, and strategy for Logistics and Facilities Services across shared-service interfaces within MIHC, including Florida Blue, GuideWell Connect, GuideWell Health, Diversified Services Options (including FCSO and Novitas), joint ventures, and future acquisitions as required. Oversee building systems, preventative maintenance, vendor procurement and contracts, emergency and infrastructure contingency planning, departmental personnel and budgets, logistics support, facility planning coordination, meeting services, occupational health contacts, safety committee activities, work orders, and regional and retail event support. Build professional relationships and contribute to cross-functional initiatives.

Requirements

At least 6 years of related work experience.
At least 3 years of direct supervisory or management experience.
A related bachelor’s degree or additional related equivalent work experience.
Facilities management experience or experience in a related field.
Familiarity with OSHA and EPA laws and regulations.
Experience developing RFPs and selecting contractors, vendors, and equipment.
Familiarity with municipal, county, and state laws and practices.
Knowledge of Building Automation Systems and Computer Aided Facility Management systems.
Ability to develop realistic plans, set goals, align plans with company goals, plan for and manage resources, create contingency plans, and coordinate and cooperate with others.
Ability to manage multiple tasks with multiple deadlines.
Project management and corporate budget experience.
Excellent written and verbal communication skills.

Nice To Haves

At least 8 years of facilities management experience.
Commercial Real Estate or Facilities Management certification, such as CPM, RPA, CCIM, or CFM.
Proficient knowledge of tenant/landlord law.
Retail property management experience.
Experience leading groups of personnel across diverse disciplines.
Master’s degree in Business Administration (MBA).

Responsibilities

Manage scheduling, maintenance, and monitoring of HVAC, public utilities, and other building systems to support efficient operation.
Establish, implement, manage, and maintain preventative maintenance programs for facility components, systems, and equipment.
Develop procedures, maintenance schedules, and contingency plans to ensure continuous operation and certification of building systems in a clean and safe environment.
Evaluate and standardize new technologies and upgrades to improve system reliability and continuity of operation.
Direct vendor procurement, including preparation and adherence to statements of work; review, execute, and oversee service-level agreements and contracted services.
Maintain knowledge of applicable federal, state, and local facilities-related codes, regulations, statutes, requirements, and mandates.
Develop, maintain, and periodically test contingency plans for weather emergencies, blackouts, environmental threats, and failures of critical facility infrastructure.
Serve as the Corporate Services liaison to Risk Management on the Enterprise Operations Committee as a primary member.
Develop and coach employees through performance management, and lead team members in planning, organizing, directing, and controlling departmental activities.
Develop and manage capital and administrative budgets and monthly reporting; consolidate and prepare monthly reports for field locations.
Coordinate events and retail/regional activities with Corporate Services departments.
Monitor mail, courier, copying, and records retention and retrieval services, ensuring procedures meet corporate standards.
Oversee review, design, bidding, and construction of repairs and capital improvements; assist Facility Planning with facility project coordination and implementation.
Assist Real Estate with property-management issues as requested.
Coordinate meeting-room availability and setup, equipment, and food services.
Serve as a point of contact for occupational health issues requiring attention.
Lead and coordinate local Safety Committee events.
Manage the work-order database to ensure goals are met and coordinate work completion with building management and external vendors.
Collaborate with Market Presidents and Sales, Marketing, and Local Presence leadership to support local events.
Collaborate with Retail Leadership and Marketing teams to support retail events and marketing initiatives.
Maintain constructive professional relationships internally and externally to achieve business results through collaboration, business acumen, and strategic alliances.
Participate as required on cross-functional teams and in Employee Engagement, Local Presence, Retail Leadership, and Wellness activities.