Sr. Manager, Enterprise SAP Solutions Delivery Excellence

Pfizer • Tampa, PA

13d • Hybrid

About The Position

The Sr. Manager, Enterprise SAP Solutions Delivery Excellence leads application delivery excellence, portfolio performance, culture and leadership initiatives, and communications strategy and execution for Pfizer’s Enterprise SAP Solutions Team. The role manages the application portfolio, overseeing application health, adoption, utilization, and lifecycle optimization; evaluates return on investment, ensures value realization, and implements governance frameworks to maximize technology investments.

The position defines delivery strategy and governance, establishes scalable delivery frameworks and performance practices, and drives continuous improvement across a global organization. It provides operational leadership for an organization of more than 100 colleagues, including workforce planning, resource utilization, capacity management, onboarding, and delivery performance. The role also provides portfolio metrics and executive insights, leads organizational communications and leadership engagement, and champions engagement, recognition, change management, inclusion, accountability, collaboration, innovation, and continuous learning.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Organizational Leadership, Operations Management, or a related discipline.
• At least 6 years of experience in technology delivery, PMO leadership, business operations, organizational effectiveness, portfolio management, or related functions.
• Experience leading operational excellence, governance, and strategic planning for large, complex organizations.
• Experience influencing senior leaders and driving outcomes across global, matrixed environments without direct authority.
• Experience developing executive-level communications, business reviews, organizational metrics, and performance reporting.
• Strong understanding of portfolio governance, resource planning, capacity management, and delivery performance management.
• Exceptional written, verbal, and presentation skills, including tailoring communications for executive audiences.
• Experience leading organizational change, continuous improvement initiatives, and cultural transformation programs.
• Strong analytical, problem-solving, and strategic thinking capabilities, including translating data into actionable business insights.
• Leadership capabilities including influencing and collaborating with peers, developing and coaching others, and overseeing and guiding colleagues’ work to achieve meaningful outcomes and business impact.
• Must be authorized to work in the United States by any employer; U.S. work visa sponsorship is not available.
• Position requires permanent work authorization in the United States.

Nice To Haves

• Advanced degree in Business Administration, Information Systems, Organizational Leadership, Operations Management, or a related discipline.
• Experience supporting a senior executive or serving in a Chief of Staff, Business Operations, PMO Leadership, Delivery Excellence, or Strategy and Operations role.
• Experience leading delivery excellence or operational governance functions within a technology organization supporting multiple business functions.
• Experience managing large-scale technology portfolios and measuring value realization from digital investments.
• Experience leading colleague engagement, organizational culture, communications, and change management initiatives.
• Familiarity with Agile delivery methodologies, portfolio management practices, and technology delivery life cycles.
• Experience using data visualization and reporting tools to provide executive insights and portfolio analytics.

Responsibilities

• Define and lead the Delivery Excellence strategy for Enterprise SAP Solutions, establishing governance, standards, and operating rhythms for consistent execution across a global organization.
• Implement scalable delivery frameworks, performance management practices, and continuous improvement mechanisms to improve quality, predictability, and business outcomes.
• Provide operational leadership for a 100+ colleague organization, including resource utilization, workforce planning, capacity management, onboarding, and delivery performance.
• Partner with leadership to identify organizational risks, prioritize investments, and improve efficiency and team effectiveness.
• Establish portfolio metrics, reporting, and executive insights for the Enterprise SAP Solutions portfolio.
• Measure delivery performance, technology adoption, value realization, and return on investment to inform strategic decisions and investment priorities.
• Lead the organization’s communications strategy and develop executive presentations, operational reviews, business updates, and leadership communications.
• Champion employee engagement, recognition, change management, and leadership communication initiatives.
• Foster inclusion, accountability, collaboration, innovation, and continuous learning.
• Oversee application health, adoption, utilization, and lifecycle optimization; evaluate ROI, ensure value realization, and implement governance frameworks for technology investments.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of base salary.
• Eligibility to participate in Pfizer’s share-based long-term incentive program.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior