Sr. Manager, Creative Design

Chamberlain Group • Oak Brook, IL

2d

About The Position

Chamberlain Group is hiring a Sr. Manager, Creative Design to lead creative strategy and operations in partnership with Marketing leadership. The role oversees creative development from brief through production, manages stakeholder alignment and resourcing, and ensures quality and consistency with brand standards. It also owns packaging design and development processes and scales creative operations across packaging workflows, digital asset management, and creative development.

Requirements

• Bachelor’s degree in Marketing, Communications, Design, or a related field.
• At least 10 years of professional experience in visual design, brand experience design, or creative development.
• At least 3 years of leadership experience, including people management, mentorship, or leading creative teams and project portfolios.
• Demonstrated experience developing creative across digital and traditional channels, including web, email, print collateral, packaging support, training content, and trade-event experiences.
• Strong creative strategy and storytelling capabilities.
• Expertise in marketing operations and project management systems.
• Ability to manage complex stakeholder environments, including executive leadership.
• Experience with creative development, packaging design, and brand systems.
• Strong leadership, communication, and team development skills.
• Analytical mindset and ability to translate data into actionable insights.
• Excellent communication and storytelling skills, with the ability to influence technical and non-technical audiences, including executives.
• Ability to work with limited supervision, manage ambiguity, and drive progress across multiple stakeholders and timelines.
• Ability to travel up to 10%.

Nice To Haves

• UX design experience.
• Design thinking experience.
• Master’s degree in design, graphics, UX, or a related field.
• Certification in design strategy, human-centered design (HCD), or user research.
• Experience leading creative development in consumer electronics, smart home, automotive, access control, or adjacent product categories.
• Experience partnering with exhibit fabrication teams, printers, and agencies to deliver high-quality trade-event executions on tight timelines.

Responsibilities

• Lead creative strategy development with Marketing leadership to guide campaign direction, messaging frameworks, and creative priorities.
• Own and evolve marketing and creative operations processes, prioritization, alignment, and resourcing.
• Manage stakeholder engagement and cross-functional and executive alignment throughout creative development.
• Establish and lead a disciplined creative brief process and ensure briefs are clear and actionable.
• Develop creative resourcing strategy, including internal team allocation and external agency partnerships.
• Oversee the creative development lifecycle and ensure quality, consistency, and adherence to brand standards before production.
• Own packaging design and development processes, ensuring strong retail presence and alignment with brand and product strategy.
• Develop and scale the creative operations team and improve packaging workflows, digital asset management systems, and creative development processes.
• Implement standardized processes, tools, and governance to improve efficiency, version control, and scalability of creative assets.
• Develop creative frameworks that focus ideation and elevate conceptual thinking.
• Conduct research, testing, and experimentation, including A/B testing, concept validation, and consumer feedback, to assess creative performance.
• Use data, insights, and performance analytics to optimize creative and inform strategic direction.
• Partner with Finance to manage budgets and allocate resources across campaigns, agencies, and production.
• Define and track KPIs for marketing and creative effectiveness and drive continuous improvement.
• Collaborate with Product, Sales, and Digital teams on cohesive go-to-market execution.
• Attract, develop, engage, and retain team members; lead a high-performing team.
• Manage performance and compensation processes, communicate expectations, evaluate performance, provide feedback, and support employee development in accordance with company policies.
• Communicate organizational information transparently through appropriate meetings and communications.
• Promote a workplace culture aligned with Chamberlain Group’s mission, vision, and values.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• 401(k) contribution, subject to eligibility requirements.
• Eligibility to participate in a short-term incentive plan, subject to applicable plan terms and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior