Sr. Manager, Creative Design

Chamberlain Group • Oak Brook, IL

1d • $129,700 - $209,200

About The Position

Chamberlain Group (CG), a global leader in intelligent access and a Blackstone portfolio company, is hiring a Sr. Manager, Creative Design. Powered by myQ technology, CG serves homeowners, businesses, and communities worldwide through brands including LiftMaster and Chamberlain. The role leads creative strategy and operations in partnership with Marketing leadership, overseeing creative development from briefing through production and ensuring work is aligned with business goals and brand standards.

The position owns and improves marketing and creative operations, resource planning, packaging design processes, creative workflows, and governance. It uses research, experimentation, performance analytics, and KPIs to guide creative decisions and continuous improvement. The Sr. Manager partners with Finance and cross-functional teams, including Product, Sales, and Digital, and develops and leads a high-performing creative operations team. The position may require travel up to 10%.

Requirements

• Bachelor's degree in Marketing, Communications, Design, or a related field.
• At least 10 years of professional experience in visual design, brand experience design, or creative development.
• At least 3 years of leadership experience, including people management, mentorship, or leading creative teams and project portfolios.
• Demonstrated experience developing creative across digital and traditional channels, including web, email, print collateral, packaging support, training content, and trade-event experiences.
• Strong creative strategy and storytelling capabilities.
• Expertise in marketing operations and project management systems.
• Ability to manage complex stakeholder environments, including executive leadership.
• Experience with creative development, packaging design, and brand systems.
• Strong leadership, communication, and team development skills.
• Analytical mindset and ability to translate data into actionable insights.
• Excellent communication and storytelling skills, with the ability to influence technical and non-technical audiences, including executive stakeholders.
• Ability to work with limited supervision, manage ambiguity, and make progress across multiple stakeholders and timelines.
• Ability to travel up to 10%.

Nice To Haves

• UX design experience.
• Design thinking experience.
• Master's degree in design, graphics, UX, or a related area.
• Certification in design strategy, human-centered design (HCD), or user research.
• Experience leading creative development in consumer electronics, smart home, automotive, access control, or adjacent product categories.
• Experience partnering with exhibit fabrication teams, printers, and agencies to deliver high-quality trade-event executions on tight timelines.

Responsibilities

• Partner with Marketing leadership to develop creative strategy, campaign direction, messaging frameworks, and creative priorities.
• Own and evolve marketing and creative operations processes to prioritize initiatives, align them with business objectives, and resource them effectively.
• Manage stakeholders throughout creative development and secure cross-functional and executive alignment before production.
• Establish and lead a disciplined creative brief process, ensuring teams and partners provide clear, actionable briefs.
• Lead creative resourcing strategy, including internal team allocation and external agency partnerships.
• Oversee the full creative development lifecycle and ensure quality, consistency, and adherence to brand standards before production.
• Own packaging design and development processes, supporting retail presence and alignment with brand and product strategy.
• Develop and scale the creative operations team and improve packaging workflows, digital asset management systems, and end-to-end creative development.
• Implement standardized processes, tools, and governance to improve efficiency, version control, and creative asset scalability across channels.
• Develop creative frameworks that inspire teams, focus ideation, and improve conceptual thinking.
• Conduct research, testing, and experimentation, including A/B testing, concept validation, and consumer feedback, to assess creative performance.
• Use data, insights, and performance analytics to optimize creative work and inform strategic direction.
• Partner with Finance to manage budgets and allocate resources across campaigns, agencies, and production.
• Define and track KPIs for marketing and creative effectiveness and lead continuous improvement initiatives.
• Collaborate with Product, Sales, and Digital teams to support cohesive go-to-market execution.
• Attract, develop, engage, and retain team members while leading a high-performing team.
• Manage performance and compensation processes, including setting expectations, evaluating performance, providing feedback, and facilitating employee development in accordance with company policies.
• Communicate organizational information transparently through department and one-on-one meetings, email, IM, and interpersonal communication.
• Lead individuals and teams in fostering a workplace culture consistent with CG's mission, vision, and values.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• 401(k) contribution, subject to eligibility requirements.
• Eligible to participate in a short-term incentive plan, subject to applicable plan terms and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager