Sr. Manager, Commercial Systems & Strategy

Cynosure, LLC•Westford, MA

1d•$165,000 - $195,000

About The Position

The Sr. Manager, Commercial Systems & Strategy is a high-impact, enterprise-facing role embedded within the commercial organization to drive scalable infrastructure, systems optimization, and data-driven decision making. This individual operates at the intersection of business strategy, systems, and data, translating commercial needs into streamlined processes, intelligent automation, and actionable insights that enable growth while proactively identifying opportunities through data to support pipeline development and lead generation. Working closely with Sales, Service, Finance, and Operations, this role focuses on improving the efficiency, consistency, and scalability of the commercial lifecycle. The Analyst will play a critical role in shaping the future-state commercial ecosystem, anchored in Salesforce and connected enterprise systems, ensuring the organization is equipped to grow without increasing complexity.

Requirements

Bachelor’s degree required
10+ years relevant experience
Business Systems, Sales Operations, Commercial Strategy or related roles
Demonstrated experience operating in cross-functional, enterprise environments
Experience leading system or process transformation initiatives from concept through execution
Familiarity with Salesforce CRM sufficient to evaluate capabilities, set direction, and hold vendors and internal teams accountable — system configuration experience not required. Experience translating business requirements into process improvements
Proven ability to partner across Sales, Finance, Operations and IT to drive alignment and execution
Strong systems thinking with the ability to connect strategy, process and technology
Advanced analytical capabilities with experience in dashboards, reporting and data modeling
Ability to operate independently in ambiguous environments and define structure where none exists
Strong stakeholder management and communication skills, with the ability to influence at all levels
Project management discipline with ownership of timelines, deliverables and outcomes
Familiarity with commercial lifecycle processes including pipeline management, quote-to-cash and post-sales operations

Nice To Haves

Master’s degree preferred
Specific Area of Study: Business, Information Systems, Operations or a related field
Experience with automation, AI-driven workflows or process optimization preferred

Responsibilities

Serve as the business owner for Salesforce and the broader commercial tech stack, ensuring alignment with enterprise priorities
Work with IS business partners to translate business needs into scalable system solutions that improve efficiency and support growth
Identify inefficiencies across the commercial lifecycle and design streamlined, system-driven solutions
Evaluate and prioritize enhancements based on business impact, scalability, and long-term value
Partner cross-functionally with sales and marketing teams to design and execute strategic prospecting projects — from market segmentation analyses to opportunity scoring models — that systematically expand the top of the sales funnel.
Drive proactive lead generation initiatives by leveraging data analysis and market insights to identify and prioritize high-potential sales opportunities, enabling the commercial team to target prospects with greater precision and speed.
Map current-state processes across Sales, Service, Finance, and Operations and define scalable future-state models
Translate business challenges into structured requirements, process flows, and system enhancements
Drive cross-functional alignment on standardized processes that support consistency and growth
Partner with IT and external vendors to execute system enhancements and integrations
Develop and maintain enterprise-level dashboards and reporting to support decision-making and performance visibility
Analyze pipeline health, revenue trends, operational performance, and system utilization
Proactively identify opportunities through data to support targeted outreach, pipeline expansion, and lead generation initiatives
Identify risks, gaps, and opportunities across the commercial funnel and recommend actionable solutions
Ensure consistency, accuracy, and governance of commercial data across systems
Develop and maintain data-driven pipelines and reporting frameworks that surface actionable intelligence on prospective clients, helping sales teams focus efforts on accounts most likely to convert and accelerate revenue growth.
Lead end-to-end delivery of commercial system initiatives from discovery through deployment
Own project timelines, stakeholder alignment, and execution accountability
Drive adoption strategies to ensure implemented solutions deliver measurable business outcomes
Establish frameworks for prioritization, enhancements, and continuous system evolution
Establish process and system training process and resources for Sales business users