Commercial Claims Strategy Manager
About The Position
WCF Insurance, an "A" rated carrier growing throughout the western states, has an immediate opening for a Commercial Claims Strategy Manager to join our Claims Strategy team. We are looking for someone who embodies WCF's core values: doing the right thing, being great at your job, and helping others succeed. This position offers a hybrid work arrangement for candidates within commuting distance of a WCF office, and remote work for those located outside of that range. Candidates may be based in any U.S. state. This role leads training, strategy, and compliance efforts for WCF's commercial claims operation, helping ensure consistent claim handling, strong service, and continuous process improvement. The ideal candidate brings deep commercial claims experience and can translate that expertise into effective training, sound business practices, and operational guidance across the department.
Requirements
- At least seven years' experience in commercial claims
- Outstanding communication, presentation, and training skills across departments and disciplines.
- Strong background and experience in process improvement and data analysis.
- Outstanding research skills and ability to study technical manuals to understand, communicate, and help implement technical specifications.
- Familiarity with core systems, including data management.
- Ability to work at both strategic and technical levels.
- Ability to read and interpret contracts, policies, and other documents.
- Bachelor's degree or appropriate combination of insurance industry claims designation(s); graduate degree preferred.
Nice To Haves
- Internal candidates should have acceptable job performance, 6 months in their current position, and must notify their current supervisor that they have applied for the position.
Responsibilities
- Strongly influence the overall caliber of claims service by owning primary responsibility for all department training and quality assurance programs.
- Manage the development, maintenance, and delivery of customized curricula to train new employees, deliver new skills and knowledge to incumbent staff, and provide continuing education.
- Identify the reporting implications of changes to product offerings, company strategy, vendor partnerships, state regulations, bureau requirements, published reporting standards, etc.
- Research, analyze, and recommend improvements to the department's business processes to refine overall organization performance.
- Monitor and analyze commercial claim laws and regulations that may affect claims handling policies and practices.
- Lead regular efforts aimed at process improvement, system and vendor optimization, and effective measurement of business performance
- Keep current with ever-changing statutes, business practices, technology, claims standards, and training tools.
- Coordinate with leadership, employees, customers, agencies, and all internal departments to help ensure an effective and efficient claims process.
Benefits
- Medical, Dental, and Vision insurance
- company paid life insurance
- 401K with a generous 6% employer match
- Employee Assistance Program
- time off to volunteer
- 4 weeks of vacation their first year
- profit sharing based upon company performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
