Senior Commercial Strategy Manager

Thumbtack•San Francisco, CA

About The Position

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Commercial Strategy Team The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

Requirements

5–7+ years in program/project management, business operations, or management consulting
Proven track record of end-to-end program ownership across marketplace, partnerships, or similar fast-paced, cross-functional environments
Strong analytical skills — comfortable using data and metrics to drive decisions
Ability to manage multiple concurrent workstreams across diverse stakeholders
Working familiarity with business applications (e.g., Salesforce) and how they support operations
Clear communicator who can distill complexity for executives and influence without authority
Owner mentality — rolls up sleeves, cares about impact, low ego operator

Responsibilities

Lead cross-functional launches: Serve as the horizontal layer across product, engineering, ops, business tools, sales, and finance, ensuring seamless communication and alignment. Own standups, status reporting, risk escalation, and launch readiness across workstreams
Partner directly with external counterparts: Build trusted relationships with partners, aligning on launch plans, troubleshooting operational issues, and ensuring a smooth experience from onboarding through scale
Manage partner program performance: Track fulfillment, conversion, and operational KPIs, using analytics to drive continuous improvement and unlock growth across the portfolio
Transition pilots into scalable operations: Take early-stage partnerships from pilot through productionization; identify what needs to be systematized, automated, or handed off, and build the operational foundation to scale
Drive program growth: Develop strategies to address capacity constraints, supply gaps, and scaling bottlenecks; partner with teams to find new scaling levers
Mitigate risks and build repeatable playbooks: Surface cross-functional disconnects before they become blockers; document and standardize playbooks to make future launches faster and less bespoke
Communicate effectively with senior leadership: Deliver clear insights and recommendations on partner health, risks, and growth opportunities