Sr. Manager, Commercial Operations

Landis+Gyr•Milton, GA

4d•$127,100 - $168,875

About The Position

The Sr. Manager of Commercial Operations is a critical member of the Commercial Operations Team, collaborating with cross-functional stakeholders to define and drive commercial strategy, risk profile, profitability, and customer responses for assigned deals. The role leads the demand-to-order (DTO) process and provides high-quality contracts to customers. The position spearheads deal formulation, including project management, risk compliance, financial health, response management, contracting, negotiations, approval requests, and internal handoffs. It also drives process improvement and is accountable for quality, process compliance, and business objectives. The role leads and develops direct and indirect resources and works closely with Sales Leadership, Finance, Customer Delivery, Regional Operations Leadership, Product Management, and Legal partners. The position requires strong commercial and contract experience, the ability to lead complex deal negotiations, and knowledge of legal provisions and contracting requirements. The role also supports the company's core values and Code of Conduct and represents the company professionally with internal and external customers.

Requirements

7+ to 10 years of required experience.
Strong commercial experience, including structuring creative customer-solution deals, negotiating contracts, and dealing effectively with customers.
Superior executive presence and effective communication skills.
Excellent written and analytical skills.
Strong working knowledge of legal aspects and contracting requirements.
Proficient multitasking, project management, and time management skills.
Computer skills that include Microsoft Office.
Ability to influence others.
Collaborative team player who can be assertive when needed.
Detail-oriented while avoiding unnecessary complexity.
Strategic, clear thinker able to translate complex matters into simple solutions.
Change-agent mentality and curiosity to challenge the status quo and simplify business processes.
Complex document markup and comparison skills.
Bachelor's degree from an accredited college or university, or a combination of education and experience may be considered.

Nice To Haves

MBA.
Utility industry knowledge and understanding of the competitive landscape.
PMP, APMP, or ACCM certification.

Responsibilities

Own complex commercial activities through the deal lifecycle, from initial customer request to contract closure, including developing deal schedules, tracking activities, and pursuing winning pricing strategies and equitable terms and conditions.
Lead cross-functional teams and coordinate inputs and outcomes to maximize customer value and meet deal objectives; establish strong working relationships with Sales Leadership, Finance (Deals Desk), Customer Delivery (PMO), Regional Operations Leadership, Product Management, and Legal partners.
Support Sales during opportunity assessment to increase order entry volume and identify the convertibility of quoted products and services.
Lead and guide direct and indirect reporting resources in deal delivery; recruit, develop, and mentor resources within Commercial Operations and Deal Team functional areas.
Enforce the DTO process and use of key work procedures and templates; define and institutionalize process improvements; ensure accurate and timely use of CRM, SharePoint, and other critical systems.
Build and maintain portfolio understanding and the cross-functional disciplines needed to deliver high-quality deals on time.
Lead and present deal reviews to ensure risks, mitigation strategies, and business approvals are secured and reflected in scope, schedule, financials, and the quote or response.
Work with Sales teams to develop commercial strategies and solutions that meet or exceed customer requirements and business objectives.
Manage workload and business KPIs, including order budgets, proposal timeliness, cycle time, hit/win rate, risk compliance, and project profitability.
Lead and support deal teams during negotiations to achieve successful closure.
Maintain detailed knowledge of legal provisions, contract common law, contract formation issues, data security, remedies, liquidated damages, litigation avoidance, and dispute resolution.
Ensure required terms and conditions are included in procurement documents and work with Legal, Risk Management, and Financial Services (Accounting) to resolve contract exceptions and issues promptly.
Draft contract language, including special conditions for complex, non-standard purchases.
Own a clean and comprehensive handoff to the execution/deployment team.
Support and adhere to the company's core values and Code of Conduct and Ethics Policy.
Perform other duties or responsibilities as assigned or required.
Represent the company in a positive, professional manner when working with internal and external customers.