Commercial Operations Manager

Stanley 1913•Seattle, WA

2d•$100,000 - $120,000•Onsite

About The Position

The Commercial Operations Manager owns the systems, data, planning inputs, and processes that connect Stanley’s North American commercial teams with customers across wholesale, e-commerce, and direct-to-consumer (DTC) channels. This individual-contributor role is the business owner for the Elastic B2B platform and governance lead for Salesforce CRM in North America, while partnering on demand and supply planning and forecasting across all three channels. The role supports seasonal catalog readiness, item setup, customer data, inventory visibility, and plan alignment. Working across the organization and channels, the manager identifies and resolves gaps between teams, processes, and systems. They lead cross-functional initiatives from intake through delivery, setting priorities, owners, timelines, and risk tracking across Demand and Supply Planning, Technology, and commercial teams. The position partners with Sales, E-commerce, DTC, Marketing, Commercial teams, IT, and Technology partners. The role is onsite three days per week at the Seattle headquarters. It reports no direct reports in the description and is identified as an individual-contributor position.

Requirements

5–7 years of experience in commercial operations, demand or supply planning, B2B or e-commerce platform administration, sales operations, business systems, or a related field.
A Bachelor’s degree or equivalent experience in Business, Operations, Supply Chain, Information Systems, or a related field.
Hands-on comfort with system administration tools and understanding of both the technical and user-interface sides of a platform.
Experience governing or administering a CRM such as Salesforce, including data standards, workflows, and permissions, along with ERP, planning, or order management systems (for example, Oracle EBS) and the data that flows between them.
Strong analytical skills, including the ability to map, validate, and troubleshoot data across systems.
Ability to translate business needs into clear requirements and partner with Technology and vendors on testing and delivery.
Working knowledge of demand and supply planning and forecasting processes, and of how planning, inventory, and order data move across systems.
Experience supporting more than one sales channel, such as wholesale, e-commerce, or DTC, and understanding how their planning, inventory, and customer needs differ.
Proactive and self-directed approach, with a track record of driving projects to completion, anticipating needs, and following through without close oversight.
Strong organization and project management skills, including the ability to track multiple workstreams and priorities.
Strong process orientation and experience building documentation, governance, and training that people use.
Excellent written and verbal communication skills; able to communicate directly and candidly, deliver tough messages constructively, explain technical topics to business audiences, and adapt communication style to the audience.
Ability to partner credibly with Sales, Marketing, and Commercial teams across wholesale, e-commerce, and DTC, as well as IT and Technology, and to move between business and technical conversations.

Responsibilities

Serve as the regional business owner for the Elastic B2B platform, including site administration, seasonal catalog and go-to-market readiness, item setup, and customer data mapping.
Govern the Salesforce CRM platform for North America, including data standards, workflows, user access and permissions, change prioritization, and alignment with Sales, channel teams, and IT.
Act as the primary liaison for IT and platform vendors across Elastic, Salesforce, and related commercial systems; drive enhancements and issue resolution through requirements, user acceptance testing, release readiness, and business communications.
Own process governance and execution for B2B and commercial systems, including documentation, standards, escalation paths, and clear ownership across teams.
Partner with Demand Planning, Supply Planning, and channel teams across wholesale, e-commerce, and DTC on forecasting inputs, inventory visibility, and allocation, keeping plans and systems aligned.
Translate how forecasts, inventory, and order data flow across systems into clear guidance for the business.
Support commercial data initiatives such as customer and channel segmentation, account hierarchy, and pricing and program alignment by documenting business rules and driving implementation.
Support customer onboarding and B2B account setup processes, improving speed, data quality, and handoffs between teams.
Identify where processes, data, and systems should be consistent across wholesale, e-commerce, and DTC and where channel needs differ, and drive alignment accordingly.
Collaborate with regional counterparts in EMEA and APAC to share best practices, support adoption, and align on global consistency.
Partner with the Commercial Operations & Analytics team, including GTM Operations and front-line sales support, to define handoffs between governance and day-to-day support.
Drive a portfolio of cross-functional projects and initiatives by tracking priorities, owners, risks, and next steps and moving work forward proactively.
Identify gaps and opportunities across teams, processes, and systems, and lead improvements that reduce manual work and increase accuracy.
Keep leadership and cross-functional teams informed through concise updates and presentations covering status, risks, and decisions needed; raise issues early and translate complex business needs and performance updates into actionable recommendations.