Commercial Operations Manager

Stanley 1913•Seattle, WA

2d•Hybrid

About The Position

The Commercial Operations Manager owns the systems, data, planning inputs, and processes that connect Stanley 1913’s North American commercial teams with customers across wholesale, e-commerce, and direct-to-consumer channels. This individual contributor serves as the regional business owner for the Elastic B2B platform and leads governance of the Salesforce CRM in North America. The role also partners on demand and supply planning and forecasting across channels, supporting seasonal catalog readiness, item setup, customer data, inventory visibility, and plan alignment. The manager leads cross-functional initiatives from intake through delivery, defining priorities, owners, timelines, and risks while coordinating work across Demand and Supply Planning, Technology, and commercial teams. The position works with Sales, E-commerce, DTC, Marketing, Commercial, IT, and Technology partners to identify and resolve gaps between teams, processes, and systems. The role is onsite three days per week at the Seattle headquarters.

Requirements

5–7 years of experience in commercial operations, demand or supply planning, B2B or e-commerce platform administration, sales operations, business systems, or a related field.
Bachelor’s degree or equivalent experience in Business, Operations, Supply Chain, Information Systems, or a related field.
Comfort working hands-on in system administration tools and understanding both the technical and user-interface sides of a platform.
Experience governing or administering a CRM such as Salesforce, including data standards, workflows, and permissions.
Experience with ERP, planning, or order management systems, such as Oracle EBS, and the data that flows between them.
Strong analytical skills, including the ability to map, validate, and troubleshoot data across systems.
Ability to translate business needs into clear requirements and partner with Technology and vendors on testing and delivery.
Working knowledge of demand and supply planning and forecasting processes, and how planning, inventory, and order data move across systems.
Experience supporting more than one sales channel, such as wholesale, e-commerce, or DTC, and understanding differences in their planning, inventory, and customer needs.
Highly proactive and self-directed, with a record of driving projects to completion, anticipating needs, and following through without close oversight.
Strong organization and project management skills, including the ability to track multiple workstreams and priorities.
Strong process orientation and experience building documentation, governance, and training that people use.
Direct, candid communication style and excellent written and verbal skills; able to communicate constructively, explain technical topics to business audiences, and adapt communication to the audience.
Ability to partner credibly with Sales, Marketing, and Commercial teams across wholesale, e-commerce, and DTC, as well as IT and Technology.

Responsibilities

Own the regional Elastic B2B platform, including site administration, seasonal catalog and go-to-market readiness, item setup, and customer data mapping.
Govern the North American Salesforce CRM, including data standards, workflows, user access and permissions, change prioritization, and alignment with Sales, channel teams, and IT.
Serve as the primary liaison for IT and platform vendors across Elastic, Salesforce, and related commercial systems.
Drive system enhancements and issue resolution through requirements definition, user acceptance testing, release readiness, and business communications.
Own process governance and execution for B2B and commercial systems, including documentation, standards, escalation paths, and clear ownership.
Partner with Demand Planning, Supply Planning, and channel teams on forecasting inputs, inventory visibility, and allocation across wholesale, e-commerce, and DTC.
Translate how forecasts, inventory, and order data flow across systems into clear business guidance.
Support commercial data initiatives, including customer and channel segmentation, account hierarchy, and pricing and program alignment, by documenting business rules and driving implementation.
Improve customer onboarding and B2B account setup processes, including speed, data quality, and handoffs between teams.
Identify where processes, data, and systems should be consistent across wholesale, e-commerce, and DTC, and drive alignment while accounting for channel differences.
Collaborate with regional counterparts in EMEA and APAC to share best practices, support adoption, and align globally where appropriate.
Partner with Commercial Operations & Analytics, including GTM Operations and front-line sales support, to define handoffs between governance and day-to-day support.
Drive cross-functional projects and initiatives by tracking priorities, owners, risks, and next steps, and proactively moving work forward.
Identify gaps and opportunities across teams, processes, and systems and lead improvements that reduce manual work and increase accuracy.
Keep leadership and cross-functional teams informed through concise updates and presentations covering status, risks, decisions, and issues.
Translate complex business needs, strategic initiatives, and performance updates into actionable recommendations.