Commercial Operations Manager

Huber•Charlotte, NC

About The Position

The Commercial Operations Manager establishes and manages clear, consistent, and controlled commercial processes at Huber Engineered Woods. Working with HEW leadership and teams across Sales, Marketing, Finance, Inside Sales, IT, and other functions, this role maps existing workflows and develops processes that support commercial success and involve significant monetary flows. The position calls for practical process management expertise, independent leadership, and a focus on continuous improvement. The manager leads cross-functional process improvement projects, establishes process ownership and responsibilities, and, where applicable, administers commercial operations such as sales incentive plans, price lists, functional discounts and surcharges, project quotes, and rebate programs. The role also evaluates process performance and controls, develops and monitors KPIs, maintains process documentation, supports data quality and governance, assesses technology and automation opportunities, facilitates internal audits as requested, and supports future ERP implementation efforts affecting commercial processes.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Finance, Industrial Engineering, or a related field, or equivalent relevant experience.
Approximately five or more years of experience in business process management or process improvement, preferably within sales or commercial operations.
Demonstrated experience mapping existing workflows, defining process responsibilities, implementing improvements, and managing ongoing process performance.
Proven ability to independently lead cross-functional projects from problem definition through implementation and deliver measurable results with limited day-to-day direction.
Strong analytical and problem-solving skills, including root cause analysis and KPI development, and the ability to translate findings into practical actions.
Ability to facilitate working sessions, gain alignment, and influence contributors across functions without direct reporting authority.
Clear written and verbal communication skills, including the ability to produce usable documentation and train participants in the process.
Proficiency with Excel and process mapping or workflow documentation tools, and experience working with business systems and operational data.
Self-starter who brings structure to ambiguous problems, sets priorities, follows through on commitments, and exercises sound judgment with confidential commercial and financial information.

Nice To Haves

Lean or Six Sigma certification.
Prior experience with Oracle EBS application implementation and/or support.
Familiarity with ERP systems and collaboration with IT on requirements, testing, and process changes.
Experience implementing workflow automation, reporting tools, or AI applications to improve business processes.
Experience in manufacturing, building materials, distribution, or another B2B environment.

Responsibilities

Map and document commercial processes from initiation through completion, including inputs, outputs, systems, decisions, approvals, handoffs, and exceptions.
Identify process dependencies across Sales, Marketing, Customer Service, Finance, Supply Chain, and IT.
Independently lead process improvement projects, defining scope, deliverables, milestones, and resource needs; coordinate stakeholders and dependencies; communicate progress, risks, and results; and report project progress to leadership.
Establish and maintain end-to-end process ownership with functional leaders, defining accountability and execution, review, and approval responsibilities and resolving gaps or overlaps.
Where applicable, administer or manage sales incentive plans, price lists, functional discounts and surcharges, project quotes, and rebate programs; coordinate participants, monitor deadlines and accuracy, and drive issue resolution.
Evaluate workflows for bottlenecks, unnecessary work, root causes of errors, and control gaps; prioritize improvements based on business impact, risk, effort, and feasibility.
Establish and monitor KPIs such as cycle time, accuracy, on-time completion, rework, and control exceptions, and use results to identify issues and verify sustained improvements.
Support data quality monitoring and issue resolution, partnering with IT on data governance policies.
Create and maintain process maps, standard operating procedures, responsibility assignments, and supporting documentation, keeping them current as programs, systems, and requirements change.
Evaluate technology, automation, and AI opportunities with IT and business partners; define business requirements, assess expected benefits, coordinate testing and implementation, and ensure solutions meet company data, security, and control requirements.
Facilitate internal audits as requested.
Support future ERP implementation efforts for affected commercial processes.