Sr. Manager, Billing and Accounts Receivable

USIC•Indianapolis, IN

About The Position

Position Summary: The Senior Manager of Billing & Accounts Receivable is responsible for leading the end-to-end billing, collections, cash application, and credit management functions. This role ensures accurate and timely invoicing, optimizes cash flow, minimizes bad debt risk, and drives operational excellence across the order-to-cash (O2C) cycle. The ideal candidate combines strong leadership, process rigor, and analytical insight to improve performance and scale operations.

Requirements

Bachelor’s degree in Accounting, Finance, or related field
7–10+ years of experience in billing, accounts receivable, or order-to-cash functions
3–5+ years of leadership experience managing teams
Strong understanding of credit risk management and collections strategies
Experience with Workday preferred
Advanced analytical and problem-solving skills
Excellent communication and cross-functional collaboration abilities

Nice To Haves

Experience in a high-growth or complex billing environment (e.g., SaaS, healthcare, or multi-entity organizations)
Track record of driving process transformation and automation
Familiarity with revenue recognition standards (e.g., ASC 606)

Responsibilities

Oversee the preparation and delivery of accurate, timely invoices in accordance with customer contracts and company policies
Ensure compliance with revenue recognition and billing requirements
Continuously evaluate and improve billing processes, systems, and controls
Lead collections strategy and execution to ensure timely cash receipts and reduction of past-due balances
Monitor AR aging, DSO (Days Sales Outstanding), and other key performance metrics
Drive proactive outreach on delinquent accounts and manage escalation processes
Collaborate with internal stakeholders to resolve disputes impacting payment
Oversee accurate and timely application of customer payments
Improve automation and reduce unapplied cash balances
Establish and enforce customer credit policies, procedures, and risk frameworks
Review and approve credit limits based on financial analysis, payment history, and external credit data
Conduct ongoing monitoring of customer creditworthiness and adjust exposure as needed
Partner with Sales to balance revenue growth with risk mitigation
Lead efforts to minimize bad debt through proactive risk assessment and early intervention
Oversee the evaluation and approval of payment terms and exceptions
Lead, mentor, and develop a team of billing, AR, and collections professionals
Set performance goals, track productivity, and ensure accountability
Build a high-performing, customer-focused team culture
Identify opportunities for automation, standardization, and scalability across O2C processes
Support system implementations and enhancements
Strengthen internal controls and ensure audit readiness
Deliver regular reporting on AR metrics, cash collections, bad debt, and billing accuracy
Provide insights and recommendations to improve cash flow and operational efficiency
Support forecasting and cash planning activities in partnership with Finance