Sr. Manager, Application Technical Services (Puerto Rico)

RTX•Santa Isabel, PR

8d•Remote

About The Position

RTX Enterprise Services is seeking a Senior Manager to lead the Puerto Rico Nearshore Center for Application Technical Services (ATS). The role provides enterprise-wide leadership for the strategy, transformation, and delivery of technology capabilities supporting RTX’s global operations. It spans platform services, application security, enterprise integration, Business Process Automation, quality assurance, and application development and engineering. Working at the intersection of business strategy and technology execution, the Senior Manager will shape technology direction, investment roadmaps, modern engineering practices, and scalable solutions across on-shore, near-shore, and offshore teams. The role will drive modernization, reduce complexity, strengthen security and resilience, accelerate business value, and build capabilities for RTX’s current and future technology needs. The position is remote, but the successful candidate must currently live in Puerto Rico and may need to travel to the Santa Isabel site. Written work instructions for daily activities are available in English only. U.S. citizenship is required because only U.S. citizens are authorized to access information under the program or contract. No security clearance is required.

Requirements

Bachelor’s degree in computer science, technology, engineering, mathematics (STEM), or a related discipline, or equivalent experience, and at least 10 years of relevant experience; alternatively, an advanced degree and at least 7 years of experience.
Experience leading technology delivery teams or service centers, preferably in near-shore or offshore delivery models.
Experience hiring, developing, coaching, and retaining technical talent in engineering, integration, QA, automation, or platform/application services.
Experience with enterprise-level application services, service delivery frameworks, and SLA/KPI-based operations.
Experience in multi-site global delivery models, collaborating with on-shore, near-shore, and offshore teams.
At least 7 years of experience in operational performance, workload prioritization, resolving delivery issues, and maintaining consistent service quality.
Experience with engineering practices such as DevSecOps, automation, CI/CD, quality engineering, and secure development.
U.S. citizenship.
Must currently live in Puerto Rico.

Nice To Haves

Strong problem-solving skills and ability to drive continuous improvements in service delivery and operational processes.
Excellent communication, stakeholder partnership, and team leadership skills, with ability to work in a dynamic, fast-paced, global environment.
Demonstrated ability to build positive team culture and organizational stability through structured talent development and workforce planning.
Prior leadership experience managing nearshore technology centers or global capability hubs.
Experience in a large, complex, regulated enterprise environment.
Familiarity with ATS organizations, enterprise service models, and ATS technical domains.
Experience implementing engineering automation, testing automation, API-led integration, Infrastructure as Code, or cloud-native development.
Experience working with or managing managed-service vendors or contract workforces.
Ability to use modern collaboration, performance monitoring, and service management tools such as ServiceNow, Jira, and Azure DevOps.
Experience developing center-level strategies for workforce scaling, skill evolution, and long-term talent retention.

Responsibilities

Lead the Puerto Rico Nearshore Center for ATS and ensure high-quality technology services aligned with defined SLAs, KPIs, and the ATS service catalog.
Build, hire, train, coach, mentor, and retain technical talent across platform services, application security, enterprise integration, business process automation, QA services, and application development and engineering.
Establish a disciplined service delivery model aligned with ATS standards and integrated with on-shore and offshore centers.
Ensure operational excellence through resource planning, performance management, quality assurance, workload prioritization, and continuous improvement.
Collaborate with ATS service owners, product teams, business stakeholders, and global delivery hubs to support unified execution and shared accountability.
Drive modern engineering practices, including DevSecOps, automation, secure-by-design principles, and reusable enterprise capabilities.
Monitor service delivery performance and address risks, escalations, staffing gaps, and operational bottlenecks.
Create an inclusive, high-performing culture focused on learning, career growth, team stability, and technical excellence.
Ensure compliance with RTX policies, cybersecurity standards, regulatory requirements, and enterprise operational procedures.
Manage budgets, vendor engagements, resource forecasts, and center-level operational reporting.