Sr. Analyst, Mobility Device Management (Puerto Rico)

RTX•Santa Isabel, PR

4d•Remote

About The Position

RTX Enterprise Services is seeking a Mobility Device Management (MDM) Engineer to join a small team in Santa Isabel, Puerto Rico. The role builds, tests, and implements product solutions against established requirements, translating vendor products, product code, and roadmap services into implementations without negatively affecting existing processes. It provides engineering and fourth-level support for mobile devices, connectivity, and MDM-related issues, and architects and implements changes in sandbox and production MDM environments. The successful candidate will understand MDM tools, mobile security, and how products integrate with RTX and customer environments, and will demonstrate technical proficiency in designing, implementing, and supporting mobile hardware, applications, and MDM tools. The position is designated remote, with the employee working primarily offsite. The successful candidate must currently live in Puerto Rico and may need to travel to the Santa Isabel site. Written work instructions for daily activities are available in English only. U.S. citizenship is required to access information under the program or contract; no security clearance is required.

Requirements

A university degree or equivalent experience and at least 2 years of relevant experience.
Experience preparing and delivering written and verbal reports and general communications to audiences with varying seniority and technical ability.
Experience collaborating and coordinating with stakeholders and infrastructure teams on upgrades, installations, and integrations.
Experience with on-premise and/or cloud MDM solutions.
Experience with MAM deployments.
Experience with Control Access Policies.
Experience with Azure Active Directory and networking.
Experience working with automation scripting.
U.S. citizenship is required.
Must currently live in Puerto Rico.

Nice To Haves

Experience with O365 GCC-High.
Experience with multiple MDM solutions, such as Workspace One, MobileIron, Intune, and JAMF.
Experience with Active Directory Federated Services (ADFS).
Experience with Microsoft Azure Active Directory.
Strong analytical problem-solving, priority-setting, facilitation, and collaboration skills.
Ability to communicate ideas effectively and lead through influence to accomplish challenging goals and objectives.
Excellent understanding of document control, update processes, and tools.
Ability to work well under pressure and manage multiple demands flexibly.
Self-starter and independent thinker capable of finding and developing solutions.

Responsibilities

Implement and manage MDM solutions such as MobileIron and Intune.
Configure and deploy mobile devices, applications, and configurations based on RTX and business-unit requirements.
Develop and enforce mobile security policies, compliance standards, and procedures.
Participate in vendor meetings to ensure timely service delivery and communicate product issues.
Troubleshoot issues and drive gaps and problems to resolution.
Provide administration, maintenance, monitoring, backup, and contingency support for multiple MDM technologies and environments.
Maintain existing documentation and develop new documentation as needed, including standard operating procedures, system architecture guides, and diagrams, in accordance with organizational templates, policies, and standards.