Sr. Analyst, Telecom (Puerto Rico)

RTX•Santa Isabel, PR

1d•Remote

About The Position

The Telecom Sr. Analyst supports the provisioning, coordination, and lifecycle management of telecom circuits and services across RTX. The role works closely with carriers, internal business partners, and Infrastructure and WAN Engineering teams to ensure accurate ordering, tracking, documentation, and maintenance of telecommunications services. The Sr. Analyst contributes to telecom initiatives, process consistency, and operational reliability. The position is remote for candidates currently living in Puerto Rico, with travel to the Santa Isabel site as needed. Daily activities are guided by written work instructions available in English only.

Requirements

A university degree or equivalent experience.
At least 2 years of prior relevant experience.
Experience working with carriers and navigating carrier portals.
At least 2 years of experience working with SharePoint, ServiceNow, or different carrier portals.
U.S. citizenship is required to access information under the program or contract.
Must currently live in Puerto Rico.

Nice To Haves

Experience working with telecom systems.
Experience working with Digital Expense Management.
Experience working with DEM applications.
In-depth understanding of telecom terminology and services to set direction for RTX expense management strategy.
Excellent verbal and written communication.
Ability to enforce methodology for reviewing, auditing, and approving vendor payments.
Ability to conduct cost-benefit analysis to consolidate and streamline current and new operations.
Strong problem-solving skills.
Outstanding customer service skills for direct and indirect customers.

Responsibilities

Coordinate with carriers to obtain circuit quotes, submit orders, and track delivery and activation timelines.
Maintain accurate circuit information in carrier portals and internal systems.
Process and monitor disconnect requests through completion.
Partner with Telecom Provisioning team members to support telecom projects and business unit requirements.
Use Telecom Expense Management (TEM) systems to validate telecom inventory and expenses.
Communicate order status, timelines, and dependencies to internal stakeholders.
Support troubleshooting of routine provisioning issues, coordinating with carriers and internal teams as needed.
Maintain complete and accurate documentation to support compliance, audits, and internal standards.
Provide regular updates in RTX tracking tools ServiceNow and M365 SharePoint.