Sr Manager, Analytics & Insights
About The Position
The Sr. Manager, Analytics & Insights will lead operational analytics and reporting for Business Operations, giving leaders the data, insights, and visibility needed to make informed decisions and improve performance. The role owns recurring performance reporting, dashboards, KPI measurement, and deeper analysis across the organization. It connects data from multiple sources to identify trends, root causes, opportunities, and areas requiring action. The successful candidate will take initiative to understand the business and its processes, question results when they do not make sense, and turn complex information into clear insights that drive action and accountability. The role partners closely with Operations leaders and cross-functional teams, improves reporting quality and scalability, supports performance management, and builds and develops a high-performing analytics team.
Requirements
- 6+ years of progressive experience in analytics, operations, business intelligence, reporting, or related functions, including leadership experience.
- Strong experience in operational analytics and performance reporting, with the ability to turn complex data into clear insights and recommendations.
- Experience developing and managing KPIs, dashboards, scorecards, and recurring business performance reporting.
- Experience working across BI/reporting platforms, case management tools, CRM systems, and other operational data sources, including extracting, validating, reconciling, and accurately connecting data across systems.
- Strong analytical and problem-solving skills, including identifying trends, anomalies, root causes, and relationships in data.
- Proactive and curious approach, with willingness to learn business processes, ask questions, challenge assumptions, and independently seek data and context.
- Ability to explain the story behind data and recommend where action is needed, beyond simply producing reports.
- Strong attention to detail and commitment to data accuracy and integrity, including confidence to challenge results that do not make sense.
- Strong business acumen and ability to connect operational metrics to customer experience, productivity, service, revenue, and cost.
- Experience with process improvement and reporting automation, including reducing manual work and improving scalability.
- Ability to communicate complex information clearly, concisely, and in an executive-friendly manner.
- Experience building and developing high-performing analytics teams and partnering effectively across functions.
- Bachelor’s degree or equivalent work experience in Business, Analytics, Finance, Operations, or a related field.
Nice To Haves
- Advanced degree.
Responsibilities
- Lead operational analytics, insights, and reporting across Business Operations, providing leaders with accurate and meaningful performance visibility.
- Own monthly and recurring business performance reporting, consolidating KPIs, trends, insights, risks, and opportunities.
- Develop and evolve KPIs, dashboards, and reporting that measure performance and create accountability against business goals.
- Translate data into actionable insights and recommendations by identifying trends, root causes, performance gaps, and opportunities to improve customer experience, productivity, service, and cost.
- Conduct deeper analysis to understand why business performance results occurred and recommend next steps.
- Partner with Operations leaders to understand their businesses, processes, and priorities and focus analytics on relevant areas.
- Connect and analyze data across multiple systems and sources, ensuring it is accurate, consistent, and appropriately interpreted.
- Identify data and reporting gaps or inconsistencies and work cross-functionally to improve data quality, definitions, and reliability.
- Improve reporting efficiency and scalability through automation, standardization, and better analytics tools and processes.
- Support performance management routines by helping leaders identify off-track results, understand drivers, and measure progress against actions.
- Partner across Operations, Technology, Product, Finance, and other functions to strengthen reporting and support data-driven decisions.
- Build and develop a high-performing analytics team that acts as a proactive, trusted business partner.
Benefits
- Remote-first flexibility
- Generous paid time off
- 13 paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability benefits
- 401(k) with competitive employer match
- Community Service Days
- Generous parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
