Sr. Maintenance Supervisor

Essex Property Trust•Seattle, WA

1d•Onsite

About The Position

The Sr. Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives. The role is accountable for operating the property budget with the primary objective of increasing Net Operating Income (NOI), maintaining the physical asset, providing residents with a quality living environment, and fostering positive, productive relationships with staff. This position is designated for assets with 500 or more units, or for multi-site management with a combined total of 500 or more units, and reports to the Community Manager or General Operations Manager. The supervisor formally oversees associates in a maintenance functional or operational area, directs maintenance work, and manages personnel throughout their employment lifecycle. The role includes preventive maintenance, repairs, resident work orders, property inspections, regulatory and safety compliance, budget participation, vendor coordination, recordkeeping, and support for property improvement projects. Although the position description initially says the role is not required to be on-call for after-hours emergencies, it later states that the supervisor should be available for after-hours emergencies and that on-call availability may be required. The work takes place in a fast-paced setting, both indoors and outdoors, and involves frequent customer interaction, changing priorities, and occasional travel between properties. The schedule requires availability five days each week, potentially including weekends. The position is full-time and regular. The annual pay range is $83,000–$117,000; new hires generally start between $83,000 and $102,000. The role may also participate in a discretionary annual bonus program.

Requirements

High school diploma or GED equivalent.
At least 5 years of property management industry or related experience.
Proficient knowledge of electrical, plumbing, and appliance repair, with hands-on experience.
Knowledge of environmental and industrial hazards relevant to residential housing, including asbestos, lead, mold, and radon.
Valid driver’s license; the property requires use of golf carts to complete essential onsite job functions.
Ability to use a personal smart device for property operations and communication apps.
General understanding of Microsoft Suite and property management software.
Ability to read, write, and speak English.
Proven organizational and time-management skills.
Ability to supervise two or more associates.
Excellent written and verbal communication skills, strong organizational and analytical skills, and effective presentation skills.
Ability to provide efficient, timely, reliable, and courteous service to customers.
Ability to multitask and adapt quickly to changing priorities, work under tight deadlines, and maintain a professional demeanor.
Ability to make decisions using procedures, company policies, and business practices, and to set work-unit or project deadlines.
Availability five days per week, with potential weekend scheduling; reliable transportation and driving between community sites during working hours may be required.

Nice To Haves

HVAC and/or Certified Pool Operator (CPO) license.

Responsibilities

Supervise and direct maintenance technicians, assign tasks, and ensure work is completed efficiently and to a high standard.
Manage personnel through selection, career development, accountability, performance management, recognition, and separation; recommend recruitment, selection, promotion, advancement, corrective action, and termination.
Provide on-the-job training and coach and mentor team members.
Implement and manage preventive maintenance schedules for property systems and equipment, including HVAC, plumbing, and electrical systems.
Perform and oversee repairs to property systems and equipment.
Respond to and prioritize resident work orders and resolve maintenance issues promptly and effectively.
Inspect common areas, buildings, and equipment to identify maintenance needs and safety hazards.
Ensure compliance with applicable local, state, and federal regulations, including safety and building codes and OSHA requirements.
Work within the maintenance budget and participate in budgeting and forecasting with the Community Manager or General Operations Manager.
Coordinate with internal stakeholders, vendors, and contractors on specialized repairs, maintenance services, and large projects; ensure work meets specifications and budget.
Provide professional customer service to prospects, residents, vendors, and corporate departments, and address residents’ maintenance concerns.
Be available for after-hours emergencies and ensure critical repairs are handled promptly, subject to the conflicting statement that after-hours on-call coverage is not required.
Implement and enforce safety procedures and ensure maintenance tools and equipment are maintained and in good working order.
Maintain accurate records of maintenance work orders, inspections, and repairs in SightPlan and applicable trackers.
Provide property management with updates on maintenance activities, significant issues, and trends.
Assist internal stakeholders with property improvement projects and ensure they are completed on time, within budget, and to required standards.
Plan and monitor staffing levels and labor utilization, including overtime, and prepare and deliver staff performance appraisals.
Set work-unit or project deadlines and handle varied, non-routine problems through information gathering, analysis, and investigation.
Complete other duties and tasks as assigned.