Sr. Maintenance Supervisor

Essex Property Trust•Piedmont, AL

3d•$83,000 - $117,000•Onsite

About The Position

The Sr. Maintenance Supervisor is responsible for the maintenance aspects of community operations and objectives. The position is reserved for properties with 500 or more units, or multi-site management with a combined total of 500 or more units. The supervisor is accountable for maintaining the physical asset, providing residents with a quality living environment, supporting a positive and productive staff relationship, and operating within the property budget with the primary objective of increasing Net Operating Income (NOI). The role reports to the Community Manager or General Operations Manager. The supervisor leads maintenance staff and oversees preventive maintenance, repairs, inspections, work orders, safety, regulatory compliance, budgeting, vendors, records, customer service, and property improvement projects. The job description states both that the role is not required to be on-call for after-hours emergencies and that the supervisor should be available for after-hours emergencies; it also refers to on-call availability in its transportation requirements. The work takes place in a fast-paced setting, both indoors and outdoors, and requires five days of availability each week, potentially including weekends. Driving between community sites and occasional to frequent travel to properties may be required. Physical activities include frequent standing and walking, occasional bending, lifting up to 50 pounds, and potentially climbing stairs or operating machinery.

Requirements

High school diploma or GED equivalent.
At least 5 years of property management industry or related experience.
Valid driver's license; the property requires use of golf carts to perform essential onsite job functions.
Proficient knowledge of electrical, plumbing, and appliance repair, with hands-on experience.
Knowledge of environmental and industrial hazards, including asbestos, lead, mold, and radon, as they apply to residential housing.
Ability to use a personal smart device for property operations and communication applications.
General understanding of Microsoft Suite and property management software.
Ability to read, write, and speak English.
Proven organizational and time-management skills.
Ability to supervise two or more associates.
Excellent written and verbal communication skills, and the ability to present information effectively.
Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable, and courteous customer service.
Ability to gather and analyze detailed information, investigate varied and non-routine problems, and solve them using knowledge, skills, precedents, and practices.
Ability to make decisions with a thorough understanding of procedures, company policies, and business practices, and to set work unit or project deadlines.
Availability five days each week; weekends may be included as needed.
Reliable transportation during working hours may be required for driving between community sites; the posting also mentions on-call availability in connection with transportation.
Ability to work in a fast-paced indoor and outdoor environment, multitask, and adapt to changing priorities.
Ability to meet the physical demands of frequent standing and walking, occasional bending, lifting objects up to 50 pounds, and potentially climbing stairs or operating machinery.

Nice To Haves

HVAC and/or CPO license.

Responsibilities

Supervise and direct maintenance technicians, assign tasks, and ensure work is completed efficiently and to a high standard.
Manage personnel through their employment lifecycle, including selection, career development, accountability, performance management, and recognition.
Provide on-the-job training and ensure maintenance staff understand property systems and maintenance procedures.
Implement and manage preventive maintenance schedules for property systems and equipment, including HVAC, plumbing, and electrical systems.
Perform and oversee repairs to property systems and equipment, and respond to and prioritize resident work orders.
Inspect common areas, buildings, and equipment to identify maintenance needs and safety hazards.
Ensure the property complies with applicable local, state, and federal regulations, including safety and building codes.
Work within the maintenance budget and participate in budgeting and forecasting with the Community Manager or General Operations Manager.
Coordinate with internal stakeholders, vendors, and contractors on repairs, maintenance services, and projects; ensure work meets specifications and budget.
Provide customer service to prospects, residents, vendors, and corporate departments, and address residents' maintenance concerns professionally.
Be available for after-hours emergencies and ensure critical repairs are handled promptly.
Implement and enforce safety procedures, maintain compliance with OSHA and other safety regulations, and ensure maintenance tools and equipment are properly maintained.
Maintain records of maintenance activities in SightPlan and applicable trackers, including work orders, inspections, and repairs; provide property management with status updates and information about significant issues or trends.
Assist internal stakeholders with property improvement projects and ensure they are completed on time, within budget, and to required standards.
Provide formal supervision, recommend staffing actions, monitor staffing levels and labor use including overtime, and prepare and deliver performance appraisals.
Mentor and coach team members, lead by example, and model behaviors consistent with Essex's values.
Perform other duties and tasks as assigned.