Sr. Mailroom and Records Clerk

JLL•San Antonio, TX

4d•Onsite

About The Position

The Sr. Mailroom and Records Clerk supports daily mailroom operations, shipping and receiving, records handling, and customer service in an office environment. The role partners with cross-functional teams on office operations, workplace services, event support, and facilities-related activities while maintaining operational efficiency and a positive employee experience. It requires strong organizational skills, attention to detail, and the ability to handle routine responsibilities and special projects in a fast-paced environment. The position is on-site in San Antonio, Texas. Candidates must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Requirements

Demonstrated experience in a customer service, hospitality, mailroom, or workplace operations role.
Experience with courier and shipping systems, including FedEx, UPS, USPS, or DHL.
Strong communication, organizational, and interpersonal skills.
Ability to prioritize tasks, solve problems effectively, and manage multiple responsibilities simultaneously.
Ability to work independently while collaborating closely with workplace or office operations teams.
Ability to handle confidential and sensitive information professionally.
Ability to lift up to approximately 50 pounds.
Must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience supporting workplace operations, office moves, conference room setups, or event coordination.
Familiarity with office ticketing or workplace service request systems.
Strong attention to detail and proactive problem-solving abilities.
Experience collaborating with cross-functional teams in a fast-paced office environment.
Comfort supporting operational projects, tasks, and service improvements.
General computer proficiency and familiarity with Apple hardware/software and Google Workspace.

Responsibilities

Manage incoming and outgoing mail and packages, including domestic and international shipments using FedEx, UPS, DHL, and USPS.
Sort and distribute business mail and maintain accurate shipment and records tracking processes.
Maintain inventory of shipping, mailroom, and office supplies.
Use internal systems to manage office service requests, tickets, and operational support activities.
Support office operations, including conference room setups, office moves, ergonomic support requests, and event-related activities.
Partner with cross-functional teams to support operational alignment and enhance the employee experience.
Provide timely communication, service updates, and operational support in a welcoming, customer-focused manner.