Sr. Mailroom and Records Clerk

JLL • San Antonio, TX

6d • Onsite

About The Position

The Sr. Mailroom and Records Clerk supports daily mailroom operations, shipping and receiving, records handling, and customer service in an office environment. The role partners with cross-functional teams on office operations, workplace services, event support, and facilities-related activities, with a focus on operational efficiency and a positive employee experience. It requires strong organizational skills, attention to detail, and the ability to handle routine responsibilities and special projects in a fast-paced environment.

The position is on-site in San Antonio, Texas. Applicants must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Requirements

• Demonstrated experience in a customer service, hospitality, mailroom, or workplace operations role.
• Experience with courier and shipping systems, including FedEx, UPS, USPS, or DHL.
• Strong communication, organizational, and interpersonal skills.
• Ability to prioritize tasks, solve problems effectively, and manage multiple responsibilities simultaneously.
• Ability to work independently and collaborate closely with workplace or office operations teams.
• Ability to handle confidential and sensitive information professionally.
• Ability to lift up to approximately 50 pounds.
• Authorization to work in the United States without sponsorship.

Nice To Haves

• Experience supporting workplace operations, office moves, conference room setups, or event coordination.
• Familiarity with office ticketing or workplace service request systems.
• Strong attention to detail and proactive problem-solving abilities.
• Experience collaborating with cross-functional teams in a fast-paced office environment.
• Comfort supporting operational projects, tasks, and service improvements.
• General computer proficiency, including familiarity with Apple hardware and software and Google Workspace.

Responsibilities

• Manage incoming and outgoing mail and packages, including domestic and international shipments through FedEx, UPS, DHL, and USPS.
• Sort and distribute business mail while maintaining accurate shipment and records tracking.
• Maintain inventory of shipping, mailroom, and office supplies.
• Use internal systems to manage office service requests, tickets, and operational support activities.
• Support office operations through conference room setups, office moves, ergonomic support requests, and event-related activities.
• Partner with cross-functional teams to support operational alignment and improve the employee experience.
• Provide timely communication, service updates, and operational support in a welcoming, customer-focused environment.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package focused on personal well-being and growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed