Sr Loan Workout Rel Mgr

KeyBank • Albany, NY

23h • Hybrid

About The Position

The Sr. Loan Workout Relationship Manager is the most senior-level specialized account manager role, responsible for managing a portfolio of highly complex accounts. The position leads all workout activity for assigned accounts and independently handles large, structured lending arrangements, including agented or participant loan facilities. It requires deep expertise in commercial credit and loan restructuring to mitigate risk and maximize recovery.

The role manages complex commercial loan workouts and liquidation strategies, assesses borrower repayment capacity and recovery potential, works with internal and external stakeholders, and supports asset quality review and continuous improvement efforts. Occasional travel is required to meet clients or view collateral, potentially including overnight stays.

Requirements

• Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent experience.
• Evaluate borrower creditworthiness and identify risk factors.
• Design and execute plans to resolve distressed or non-performing loans.
• Interpret financial data to assess repayment capacity and risk.
• Prepare and manage legal and financial documents for commercial loans.
• Oversee and optimize the performance of a complex loan portfolio.
• Analyze and monitor borrower cash flow to support loan servicing decisions.
• Build models to forecast financial outcomes and recovery scenarios.
• Ensure adherence to banking laws, credit policies, and internal procedures.
• Quantify and mitigate financial and operational risks in loan portfolios.
• Identify issues and implement effective, strategic solutions.
• Prioritize and manage multiple deadlines and projects efficiently.
• Communicate complex financial information clearly in writing and verbally.
• Maintain professional and productive interactions with borrowers and stakeholders.
• Coordinate and execute multiple tasks and initiatives across teams.
• Use Excel, Word, and PowerPoint for analysis, reporting, and documentation.
• Demonstrate Key's Values and abide by Key's Code of Conduct.

Nice To Haves

• 10+ years of commercial credit experience, including underwriting, credit risk management, loan workout, and commercial banking.
• Demonstrated experience managing complex commercial loan workouts.

Responsibilities

• Manage a loan portfolio of highly complex accounts to mitigate risk, including deals with multiple loan types and potential adversarial litigation.
• Review and analyze loan documentation, financial statements, and other borrower information to assess risk, repayment capacity, repayment sources, and recovery potential.
• Develop, recommend, and implement workout or liquidation strategies for past-due, underperforming, non-performing, and charged-off loans to mitigate risk and maximize recovery.
• Adhere to department and corporate guidelines, policies, and compliance procedures.
• Maintain constructive interactions with regulators.
• Work with appraisers, environmental consultants, auctioneers, real estate brokers, property managers, and other professionals to maximize returns on collateral-secured loans.
• Support departmental continuous improvement efforts.
• Travel periodically to meet with clients or view collateral.
• Participate in community service activities.
• Participate in the Quarterly Asset Quality Review process and produce timely documentation.
• Shadow accounts on the line of business that need workout advice.
• Manage and recommend commercial assets for non-accrual or charge-off disposition within budgeted levels.
• Perform other duties as assigned; duties, responsibilities, or activities may change or new ones may be assigned at any time.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key's clients and Key.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits for which the position is eligible are referenced through a company-provided benefits list.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior