Sr. Learning Experience Lead, Learning and Development

Chick-fil-A, Inc.•Atlanta, GA

7d•Hybrid

About The Position

The Sr. Learning Experience Lead is the primary point of contact for the end-to-end execution of learning experiences, ensuring seamless delivery before, during, and after each offering. The role translates learning strategy into engaging, cohesive experiences and connects learners, facilitators, partners, and the broader Learning Team. Through experience leadership, operational excellence, and learner and stakeholder insights, the Sr. Learning Experience Lead helps ensure learning objectives are met and influences the continuous improvement and relevance of learning solutions. The role leads the transition of learning initiatives from development through execution, owns the delivery phase, and project manages the logistics, budgets, registration, communications, participant rosters, measurement, and other execution needs. It also supports quality reviews and contributes learner, experience, and operational perspectives during strategy and design. The Sr. Learning Experience Lead builds relationships with facilitators, participants, leaders, subject matter experts, and partners; prepares facilitators; leads after-action reviews; and recommends improvements based on feedback and performance insights. Chick-fil-A’s Flexible Futures Model combines in-person work, currently a minimum of 8–10 days per month, with virtual work. The role has a stated travel requirement of 10%.

Requirements

Demonstrated ability to steward complex learning experiences and cohorts from planning through execution and continuous improvement.
Strong project and operational management skills, including planning, prioritization, attention to detail, and management of multiple interdependent workstreams.
Ability to anticipate needs, identify risks, solve problems resourcefully, and adapt effectively in real time.
Sound judgment and ability to make timely, integrative decisions considering learner needs, business priorities, organizational culture, and longer-term implications.
Strong relationship-building and cross-functional collaboration skills across facilitators, participants, subject matter experts, partners, and organizational leaders.
Confidence and professional maturity to independently lead learning experiences and engage effectively with leaders at all levels.
Strong hosting and facilitation skills, including reading group dynamics, reinforcing learning objectives, and fostering participant engagement.
Learner-centered mindset, including understanding audience needs, demonstrating empathy, and translating insights into an improved learning experience.
Strong verbal and written communication skills, including clear and effective communication with executive-level audiences.
Ability to provide clear, targeted, and actionable feedback and use learner, stakeholder, and performance insights to influence continuous improvement.
Working knowledge of adult learning principles and their application to learning experiences.
Strong business and industry acumen, including knowledge of the Chick-fil-A brand and restaurant industry.
Financial management skills, including budget tracking, reporting, and stewardship of resources.
Ability to manage confidential and sensitive information with discretion.
At least 4 years of experience is specified as required.
Bachelor’s degree or equivalent experience.

Nice To Haves

5 or more years of experience in learning and development, leadership development, program management, or a related field.
Demonstrated knowledge and application of modern adult learning principles and practices.
Proven track record managing complex learning programs or experiences from planning through execution and continuous improvement.
Experience supporting or facilitating in-person, virtual, or blended learning experiences.
Experience partnering cross-functionally with facilitators, subject matter experts, business partners, and senior leaders.
Bachelor’s degree; preferred areas of study are Adult Learning or Leadership.

Responsibilities

Translate the Learning Solution Strategy into impactful, engaging, and cohesive learning experiences.
Lead the transition of learning initiatives from development through execution, ensuring all elements support a seamless, high-quality learner experience.
Serve as the primary point of contact and own the delivery phase of the Experience Process Flow, adapting to learner, facilitator, stakeholder, and operational needs.
Project manage learning experience logistics, budgets, registration, communications, participant rosters, measurement, and other execution requirements.
Influence and manage complex logistical requirements for successful learning experiences.
Collaborate with Learning Designers, subject matter experts, program project teams, and other partners to align and execute learning experiences.
Foster connection among people who influence the learning experience and ensure content, stakeholders, and execution are aligned.
Engage facilitators, participants, leaders, and key partners throughout the learning experience.
Prepare facilitators with the tools, knowledge, and confidence needed for effective delivery.
Lead After Action Reviews to celebrate successes, identify opportunities, synthesize learner feedback and assessment data, and report on participation, measurement, and budget performance.
Use learner feedback, stakeholder and partner insights, business and industry knowledge, and experience leadership to recommend and align on program improvements, then partner cross-functionally to implement changes.
Participate in Alpha and Beta reviews, providing a learner-experience and operational-feasibility perspective.
Consult during Learning Solution Strategy and High-Level Design, bringing experience, learner, and execution perspectives.
Create seamless engagement among learners, facilitators, subject matter experts, and organizational leaders while representing the organization and team professionally.
Exercise sound judgment and take appropriate action when circumstances shift, balancing learner needs, stakeholder expectations, business priorities, and the integrity of the learning experience.