Learning and Employee Experience Partner, Lead

The Metropolitan Museum of Art•The Met Fifth Avenue, NY

About The Position

The Learning & Employee Experience Partner, Lead advances employee growth, engagement, and organizational effectiveness through learning, development, and employee experience initiatives. The role leads programs intended to enhance employee performance, leadership capability, career development, and retention while fostering continuous learning and engagement. Working with HR colleagues and business leaders, the Lead translates organizational priorities into employee-centered experiences that support workforce development and business objectives. The position oversees onboarding and orientation strategy, learning and talent development, employee experience and engagement initiatives, and program reporting and analytics. This includes developing onboarding and manager resources, aligning learning with organizational goals and career pathways, supporting employee listening and action planning, and measuring program outcomes. Employees are expected to live within commuting distance of the Museum, defined as New York, New Jersey, Connecticut, or Pennsylvania, and be able to commute to and from the Museum in a single day. Visa sponsorship is not available.

Requirements

Bachelor’s degree in Human Resources or a related field.
6–8 years of experience in Learning & Development, Employee Experience, People Programs, Talent Development, or a related field, including experience designing and leading employee programs.
Proven experience developing and scaling learning and employee experience programs from strategy and design through execution, measurement, and continuous improvement.
Exceptional communication and stakeholder management skills, including the ability to influence and partner effectively with senior leaders and teams across the organization.
Strategic, employee-centered mindset and interest in creating engaging, inclusive experiences and using feedback and data to inform program strategy and measure impact.
Highly organized, collaborative, and adaptable, with the ability to balance strategic thinking and hands-on execution in a fast-paced, evolving environment.

Responsibilities

Lead the organization's onboarding strategy and programs, ensuring legal compliance and helping new hires understand the Museum's mission, values, policies, and business objectives.
Oversee pre-boarding and onboarding resources, communications, learning experiences, and tools that support engagement, connection, and successful integration.
Design and implement manager onboarding resources and tools to support consistent, high-quality onboarding and new-hire success.
Lead the Museum's learning and development strategy, aligning programs with organizational goals, workforce needs, and cultural priorities.
Partner with the Compensation team to use the job architecture and competency framework to design career pathways and align learning with employee growth and internal mobility.
Partner with business leaders, the Head of Labor Relations, and the Senior Manager of Talent and Employee Experience to identify development needs and implement targeted learning solutions.
Develop and manage Individual Development Plans for high-potential employees and emerging leaders.
Oversee learning platforms, tools, and development resources to provide accessible and impactful learning opportunities.
Partner with HR colleagues and organizational leaders to design and implement employee-centered programs, learning experiences, and engagement initiatives.
Lead employee listening initiatives, including surveys, focus groups, and listening sessions, and facilitate action planning to improve engagement, inclusion, and workplace experience.
Establish and monitor key performance indicators for onboarding, learning, development, and employee experience programs, including satisfaction, engagement, retention, and time-to-productivity metrics.
Analyze employee feedback, survey results, retention data, and workforce trends to evaluate effectiveness, identify improvements, and enhance programs.
Use workforce insights to measure progress and provide recommendations supporting organizational decision-making and accountability.

Benefits

Medical, dental, vision, and life insurance.
403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match.
Paid time off, including annual leave, sick leave, and 13 Museum holidays.
Long-term disability coverage.
Flexible Spending Accounts and Health Savings Account for eligible health care expenses.
Commuter benefits for parking or mass transit expenses.
Free financial-planning services.
Financial assistance for relevant coursework, seminars, and training programs.
25% discount for staff in Museum shops.
Subsidized staff cafeteria.
Access to the Museums Council pass, granting free admission to various museums and cultural institutions.