Partner Experience and Operations
About The Position
The Global Head of Partner Success drives operational excellence across all elements of HiBob’s go-to-market partner organization. The role designs, scales, and optimizes global partner programs, processes, and performance benchmarks to ensure consistency, efficiency, and measurable impact across regions and partner types. The role owns partner onboarding, enablement, program design, and operational processes; establishes governance models, benchmarks, and KPIs across the partner lifecycle; and coordinates closely with RevOps, Partner Marketing, Partner Service Delivery, and Partner Managers. It tracks performance against benchmarks and SLAs, identifies inefficiencies, and leads data-driven continuous improvement to support both near-term execution and long-term scalability.
Requirements
- 15+ years of experience in Partner Success, Onboarding, Partner Programs, or related roles.
- Proven experience designing and scaling global partner programs.
- Deep understanding of the complete partner lifecycle from recruitment through delivery and revenue.
- Excellent organizational and communication skills.
- A highly methodical and process-oriented mindset.
- Comprehensive understanding of end-to-end partner operations.
- Experience operating within complex, matrixed organizations.
- Deep expertise in global partnership operational best practices.
Responsibilities
- Design and launch global partner programs and performance benchmarks across all go-to-market partner types.
- Build and scale standardized global processes for partner onboarding and go-to-market execution.
- Track and report on adherence to recruiting, onboarding, enablement, delivery, and sales benchmarks.
- Ensure operational rigor and continuous optimization across the partner lifecycle.
- Own global partner onboarding, enablement, program design, and operational processes.
- Define and evolve partner program frameworks that support scale, quality, and performance.
- Establish governance models, benchmarks, and KPIs across the full partner lifecycle.
- Liaise closely with RevOps, Partner Marketing, Partner Service Delivery, and Partner Managers.
- Ensure alignment and operational consistency across all go-to-market partner motions.
- Identify inefficiencies and lead initiatives to improve partner productivity and outcomes.
- Track partner performance against defined benchmarks and service-level agreements.
- Drive continuous improvement through data-driven insights and operational best practices.
- Ensure programs support both short-term execution and long-term scalability.
Benefits
- Equity in a global, high-growth HR tech SaaS leader.
- 401(k) with a 3% company match effective the month following the start date.
- $2,500 employee referral bonus.
- Medical, dental, and vision coverage from day one.
- $1,920 annual wellness stipend.
- Annual Headspace membership and expanded wellness benefits.
- Hybrid working model for Bobbers in the NY metro area.
- Temporary work from anywhere for up to 2 months per year after 6 months.
- Generous paid time off and company holidays.
- Four additional Bob Balance Days within a calendar year.
- Birthday off with a special gift.
- Home office allowance.
- Two paid Social Impact days each year.
- Frequent in-person and virtual team and company social events.
- Variable compensation component.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
