Candidate Experience Partner

Neko Health•New York, NY

About The Position

Mission Neko is redefining prevention by making data-driven preventative care accessible before symptoms appear. The Candidate Experience team is part of TA Enablement. The Candidate Experience Partner combines interview coordination, candidate experience, and recruiting enablement, owning one hiring area end to end. The role keeps interviews running smoothly, supports a positive experience for candidates and interviewers both virtually and in person, and equips recruiters and interviewers with guidelines, tools, and automation. It serves as the operational backbone for fast recruiting without compromising candidate experience. Within the first 6–12 months, the successful candidate is expected to become the location’s go-to expert for interview scheduling and in-person interviews; manage interview scheduling within agreed SLAs across live roles; flag delays and risks early; track candidate experience against agreed KPIs and address friction; resolve complex escalations independently and prevent recurrence; establish documented in-person and virtual interview processes; configure jobs, interview plans, and forms in Ashby according to the hiring framework; review candidate experience data, surveys, funnel metrics, and feedback to identify trends and improvements; and build and maintain automations that reduce manual scheduling work.

Requirements

At least 4 years of hands-on experience in recruiting coordination or recruiting operations, including independently managing multi-party scheduling.
Experience using AI and automation tools to improve workflows, with sound judgment about when to trust and verify outputs.
Experience managing complex stakeholders and handling last-minute changes.
Ability to prioritize across several live roles and resolve escalations within a defined remit.
Working knowledge of structured hiring, compliance, and candidate data privacy, applied accurately in varied situations.
Clear, warm written communication and a professional in-person presence when representing Neko to candidates.
Ability to work in the office three days a week and attend hiring events when needed.

Nice To Haves

Experience with Ashby ATS.

Responsibilities

Own interview coordination and candidate experience for one hiring area end to end.
Schedule and manage interviews across live roles within agreed SLAs, flagging delays and risks early.
Ensure candidates and interviewers have a positive experience in virtual and in-person interviews.
Track candidate experience against agreed KPIs and address friction in candidate and interviewer journeys.
Resolve complex escalations independently and implement fixes to prevent recurrence.
Document and maintain guidelines and processes for in-person and virtual interviews, and brief interviewers.
Configure jobs, interview plans, and forms in Ashby in line with the hiring framework.
Review candidate experience data, surveys, funnel metrics, and feedback to identify trends and drive improvements.
Build and maintain automations that reduce manual scheduling work.
Equip recruiters and interviewers with guidelines, tools, and automation.