Sr Lead UX Researcher

Cox Enterprises • Atlanta, GA

1d • $148,500 - $247,500 • Hybrid

About The Position

As a Senior Lead User Researcher, you will lead research systems, governance, and strategy at the enterprise level. You will operate with mastery across all research competencies and serve as an organizational authority in research methodology. You will architect enterprise insight frameworks, unify research practices across portfolios, and lead high-complexity initiatives with major business impact. You will design AI-supported research workflows, partner with Research Operations to scale operations, and influence SVP-level decisions through evidence-driven insights. You will mentor senior researchers and guide long-term capability development across CAI.

Requirements

• Bachelor’s degree required, with 8 years’ experience in a related field; alternative combinations include a master’s degree and 6 years’ experience, a Ph.D. and 3 years’ experience in a related field, or 12 years’ experience in a related field.
• 10+ years of applied research experience.
• Mastery across all core user research methods and advanced techniques.
• Demonstrated success shaping research strategy for large enterprises.
• Expertise in multi-source synthesis, longitudinal studies, and enterprise frameworks.
• Excellent communication and persuasion skills at executive levels.
• Deep understanding of CAI’s product ecosystems, customer journeys, and industry.
• Experience mentoring and developing Lead and Senior-level researchers.
• Strong business literacy and ability to connect insights to P&L outcomes.
• Proven ability to manage complex cross-functional alignment.
• Expert-level understanding of privacy, compliance, and ethical research constraints.
• Highly skilled in behavioral analytics, experimentation, and complex modeling.
• Use general-purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities.
• Use AI to accelerate discovery, experimentation, and development, and recommend improvements throughout the product design process.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.
• Must clear a pre-employment drug test. The company does not currently administer a pre-employment marijuana test for this position; prohibited drug use during work hours or on company property or in company vehicles is not allowed.

Nice To Haves

• Advanced degree strongly preferred.

Responsibilities

• Architect enterprise-level research systems, including taxonomies, sampling frameworks, and insight lifecycle management.
• Lead multi-portfolio research programs that inform strategic product investments with evidence-based insights.
• Identify enterprise-wide user problems, patterns, and opportunities across ecosystems.
• Set standards for research quality, ethics, privacy, and governance.
• Develop AI-native research tools, evaluation methods, and automation pipelines.
• Partner with Research Operations on governance, research frameworks, panel strategy, vendor selection, and tooling decisions.
• Lead alignment conversations across product, design, analytics, and engineering.
• Develop internal research curriculum and train research practitioners.
• Review and approve methodologies for high-risk or high-visibility initiatives.
• Build longitudinal insight systems that reveal trends across quarters and years.
• Oversee insight repository architecture, metadata, and organizational discoverability.
• Shape the culture of research excellence across CAI and the mechanisms to measure research quality across the enterprise.

Benefits

• Flexible paid vacation, subject to job duties, company needs, and obligations.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for the employee or family members.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Health care insurance, which may include medical, dental, and vision coverage.
• 401(k) retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior