Sr. UX Researcher

TEKsystems•Raleigh, NC

11d•$55 - $70•Hybrid

About The Position

The Senior UX Researcher will help shape AI-powered technology solutions, focusing on products that help professionals conduct research, create content, analyze information, and complete complex workflows more efficiently and confidently. The role generates insights that guide product strategy, experience design, and innovation across AI-powered products, in close partnership with Product, Design, Engineering, and Business stakeholders. The researcher will own studies from intake through recommendations and impact, conduct qualitative and quantitative research, and synthesize findings into actionable guidance for product roadmaps and experience design. Research will include evaluating how people use generative AI and AI-assisted workflows, with the aim of improving productivity, confidence, and work quality. The role is part of a growing research team and offers significant ownership and cross-organizational visibility.

Requirements

At least 5 years of UX Research experience or equivalent depth of experience.
Demonstrated ownership of end-to-end research initiatives.
Strong qualitative and quantitative research capabilities.
A portfolio showcasing research process, methodological rigor, and business impact.
Excellent communication, synthesis, and presentation skills.
Ability to work independently in fast-paced product environments.
Proven success collaborating with cross-functional teams.
Skills and knowledge in UX research, user research, qualitative and quantitative research, research and development, usability research, artificial intelligence, Qualtrics, generative, evaluative, and discovery research, human-computer interaction, and human factors.

Nice To Haves

Background in Sociology, Psychology, Anthropology, Human-Computer Interaction, Human Factors, or a related social science discipline.
Experience researching professional, regulated, or highly specialized user groups.
Experience supporting AI, machine learning, or data-driven product experiences.
Experience mentoring researchers or contributing to research operations.

Responsibilities

Partner with stakeholders to identify research needs and define key business questions.
Translate stakeholder goals into actionable research plans.
Independently design and execute end-to-end research studies, managing planning, presentation, and recommendations.
Write, launch, and analyze surveys using tools such as Qualtrics.
Conduct one-on-one interviews with customers and end users.
Lead focus groups, usability studies, concept testing, and exploratory research initiatives.
Integrate qualitative and quantitative findings to develop a comprehensive understanding of user needs.
Identify emerging trends, behaviors, workflows, and unmet needs.
Synthesize complex and ambiguous information into meaningful narratives.
Deliver actionable recommendations that influence product roadmaps and experience design decisions.
Help teams understand factors that drive adoption, trust, and usability of emerging technologies.
Support research initiatives related to AI-enabled products and evaluate user interactions with generative AI and AI-assisted workflows.
Generate insights that inform product capabilities and workflow innovations.
Apply established research standards and best practices, participate in peer reviews and critique sessions, and share methodologies, tools, and approaches.
Mentor less experienced researchers and contribute to team development when appropriate.