Sr IT Technician

Beacon Specialized Living Services, Inc.•Kalamazoo, MI

10d•$65,000 - $91,000•Onsite

About The Position

Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence. Responsible for providing advanced technical support and troubleshooting for complex IT issues. You will work closely with other IT professionals to ensure the stability and efficiency of our IT systems.

Requirements

3-5 years hands-on IT experience in a helpdesk or support role.
Associate or Bachelor’s degree in Information Technology, Computer Science or related field.
Must pass criminal background check.
Must possess a valid Driver’s License.
Proficient in speaking, reading and writing the English language.
Approved by state, federal and government entities to work within BSLS programs.
Ability to use office equipment, including BSLS information technology systems.

Responsibilities

Always be compliant with all company and regulatory policies and procedures.
Provide advanced technical support for hardware, software, and network issues.
Diagnose and resolve complex IT problems.
Provide senior guidance and leadership to other team members.
Perform system administration tasks, including network configuration and security updates.
Collaborate with other IT teams to implement and maintain IT infrastructure.
Develop and maintain technical documentation and knowledge base articles.
Assist in the planning and execution of IT projects.
Conduct root cause analysis and implement solutions to prevent recurring issues.
Stay up-to-date with the latest technology trends and best practices.
Assist with intake as needed.
Field work/Site visits in support of the above as needed.
Must be compliant with company and regulatory policies and procedures.
Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team.
Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
Monitors and corrects employee gossip, harassment, favoritism, and other negative social workplace behaviors to ensure a positive and productive work environment.
Understand how to approach and communicate with everyone at all levels.
Treat everyone with dignity and respect while responding to their needs.
Maintain and sustain a safe community environment and workplace.
Apply trauma-Informed Care principals recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual’s life.
Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoid responding negatively to stigmas that they will never truly understand.
Follow Beacon’s policies, procedures, and manuals.
Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
Accept other duties as assigned.