Sr IT Engineer

eMed•Miami, FL

About The Position

The Senior IT Engineer designs, builds, and supports eMed’s hardware, software, network infrastructure, and SaaS ecosystem. The role is responsible for architecting scalable and secure systems, monitoring network health, leading infrastructure projects, protecting data, and resolving complex technical issues across a growing environment. The engineer serves as a technical architect for the SaaS ecosystem, collaborates with Security and Cloud/Infrastructure teams, and provides escalation support and guidance to stakeholders and help desk staff.

Requirements

Bachelor's degree in Computer Science, Engineering, or relevant field experience.
8+ years of experience in IT Operations, including at least 3 years in a leadership role.
Strong experience with system installation, configuration, analysis, and data protection operations and legislation, such as GDPR.
Thorough knowledge of core networking concepts, including TCP/IP, DNS, DHCP, and VLANs, as well as cloud computing and single sign-on (Active Directory, Okta, AWS).
Excellent leadership, organizational, problem-solving, and communication skills, including the ability to manage multiple projects and mentor team members.

Responsibilities

Design and implement integrations that connect SaaS applications into cohesive, secure workflows.
Design, manage, and troubleshoot LAN/WAN, Wi-Fi, VPN, firewall, switching, and routing infrastructure.
Monitor network health and performance, proactively identifying and resolving connectivity and system issues.
Collaborate with the Security team to implement and maintain security controls, including user authorization, firewalls, and endpoint protection.
Collaborate with the Cloud/Infrastructure team to design, deploy, and support scalable hybrid and cloud environments.
Manage installations, upgrades, and configurations of hardware and software.
Administer and support VMware Workspace ONE for device enrollment, configuration, application deployment, and policy management.
Assess system performance and recommend and implement improvements.
Ensure data is handled, transferred, and processed according to legal and company guidelines.
Provide escalation support and guidance to stakeholders and help desk staff, and mentor team members on technical best practices.
Develop and deliver end-user training and documentation on systems, tools, and security best practices.
Manage software licensing models and help ensure strategic SaaS purchasing, usage, and renewals.
Manage vendor contracts and software licenses.
Manage devices and password management tools.
Develop and maintain IT policies, standards, and procedures.
Configure and manage SSO, including Active Directory, Okta, and AWS.
Manage assets and IT inventory.
Manage change-management processes and communications.
Participate in incident response and perform root-cause analysis as needed.