Sr IT Engineer

eMed, LLC•Miami, FL

About The Position

The Senior IT Engineer designs, builds, and supports eMed’s hardware, software, network infrastructure, and SaaS ecosystem. The role is responsible for architecting scalable and secure systems, monitoring network health, leading infrastructure projects, protecting data, and resolving complex technical issues across the company’s growing environment. The Senior IT Engineer also serves as a technical architect for the SaaS ecosystem, connecting applications into cohesive, secure workflows, and collaborates with Security and Cloud/Infrastructure teams.

Requirements

Bachelor’s degree in Computer Science, Engineering, or relevant field experience.
At least 8 years of experience in IT Operations, including at least 3 years in a leadership role.
Strong experience with system installation, configuration, analysis, and data protection operations and legislation, such as GDPR.
Thorough knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VLANs; cloud computing; and single sign-on systems, including Active Directory, Okta, and AWS.
Excellent leadership, organizational, problem-solving, and communication skills, including the ability to manage multiple projects and mentor team members.

Responsibilities

Design and implement integrations that connect SaaS applications into cohesive, secure workflows.
Design, manage, and troubleshoot network infrastructure, including LAN/WAN, Wi-Fi, VPN, firewalls, switching, and routing.
Monitor network health and performance and proactively resolve connectivity and system issues.
Collaborate with the Security team to implement and maintain system security controls, including user authorization, firewalls, and endpoint protection.
Collaborate with the Cloud/Infrastructure team to design, deploy, and support scalable hybrid and cloud environments.
Manage hardware and software installations, upgrades, and configurations.
Administer and support VMware Workspace ONE for device enrollment, configuration, application deployment, and policy management.
Assess system performance and recommend and implement improvements.
Ensure data is handled, transferred, and processed according to legal and company guidelines.
Provide escalation support and guidance to stakeholders and help desk staff, and mentor team members on technical best practices.
Develop and deliver end-user training and documentation on systems, tools, and security best practices.
Manage SaaS purchasing, usage, renewals, complex software licensing models, vendor contracts, and software licenses.
Manage devices and password management tools.
Develop and maintain IT policies, standards, and procedures.
Configure and manage SSO using Active Directory, Okta, and AWS.
Manage IT assets and inventory.
Manage change management processes and communications.
Participate in incident response and perform root cause analysis as needed.