Sr IT Specialist

Labcorp • Dallas, TX

7d • Remote

About The Position

Labcorp is seeking a remote Sr IT Specialist to provide senior-level support for its field-based technology environment across Texas, Colorado, Utah, Kansas, and Nebraska. The role provides advanced troubleshooting, installation, deployment, and operational support for client-facing and internal systems, and assists with acquisitions, enterprise projects, and technology initiatives. The specialist serves as an escalation point for complex issues and helps maintain secure, reliable technology services across Labcorp locations and client sites.

This is a full-time, non-exempt hourly position on a first-shift schedule, with standard hours Monday through Friday, 8:00 a.m. to 5:00 p.m. local time. Business needs may occasionally require earlier, later, or additional hours, with reasonable notice when possible. The role is remote but includes onsite work at laboratories, internal facilities, and external client locations, as well as business travel within an assigned territory. A reliable personal vehicle and valid driver's license are required. Applicants must have permanent authorization to work in the United States without current or future employer sponsorship.

The application window is listed as 11/15/2026. The pay range is $33.00–$38.00 per hour. Offers are based on relevant skills and experience, degrees or certifications, internal equity, and market data.

Requirements

• High school diploma.
• At least 6 years of experience troubleshooting Windows-based hardware, software, peripheral devices, and connectivity issues.
• At least 4 years of experience supporting network-connected devices, printers, workstations, and client-facing technology environments.
• At least 3 years of experience using remote support tools for troubleshooting, user support, and incident resolution.
• At least 3 years of experience performing onsite hardware installations, equipment deployments, and technology refresh activities.
• At least 2 years of experience managing or coordinating IT support ticket queues and service request workflows.
• At least 2 years of experience documenting assets, service activities, and installation records in ticketing or asset management systems.
• Ability to communicate technical IT information professionally to medical professionals and non-technical audiences.
• Ability to maintain a professional appearance and follow corporate dress codes while working onsite at laboratories, internal facilities, and external client locations.
• Ability to work effectively remotely while maintaining collaborative communication with leadership and remote colleagues.
• Reliable personal vehicle for business travel, valid driver's license, and ability to travel within an assigned territory.
• Advanced troubleshooting expertise across hardware, software, networking, connectivity, and operational workflows.
• Strong customer service and professional communication skills.
• Effective problem-solving and decision-making capabilities.
• Knowledge of IT security practices, asset protection, and technology governance processes.
• Ability to collaborate with Sales, Operations, Phlebotomy, and client stakeholders.
• Commitment to process improvement, operational excellence, and customer satisfaction.
• Permanent authorization to work in the United States without employer sponsorship now or in the future.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field.
• At least 6 years of experience providing advanced field support, desktop support, or technical services.
• At least 3 years of experience supporting healthcare, laboratory, diagnostic, or client-facing operational environments.
• At least 2 years of experience supporting acquisitions, technology integrations, or enterprise deployment projects.
• At least 2 years of experience supporting Link Bridge, Link Autoprint, or comparable laboratory connectivity solutions.
• CompTIA A+, Network+, Microsoft, or other infrastructure support certifications.

Responsibilities

• Manage IT support ticket queues, assign tickets, monitor service levels, and produce turnaround-time reporting.
• Resolve complex hardware, software, connectivity, and system issues, handling an average of at least 60 advanced troubleshooting tickets per week.
• Serve as an escalation resource for field technicians and support teams.
• Use remote support tools to troubleshoot, conduct user support sessions, and resolve incidents.
• Install, configure, maintain, and document Labcorp-owned hardware and technology assets for IOPs, PSCs, internal locations, and client locations.
• Perform onsite system installations, troubleshooting, hardware replacements, and equipment upgrades.
• Assist with Link Bridge and Link Autoprint installations and support.
• Conduct site surveys and recommend hardware placement, equipment configuration, and technology deployments.
• Follow RMA procedures for equipment replacement and return processing.
• Support ticket overflow during acquisitions, implementations, and large-scale projects.
• Organize, coordinate, and execute divisional technology projects.
• Assist with technology integration activities related to acquisitions and site transitions.
• Identify recurring issues, recommend process improvements, and escalate division-wide concerns as appropriate.
• Lead or support special projects as assigned, including projects that involve travel.
• Partner with Sales, Phlebotomy, Operations, and client stakeholders to assess technology requirements and coordinate deployments.
• Provide customer training and end-user support for hardware, software, and business systems.
• Communicate project updates, new processes, and technical information to field service teams and stakeholders.
• Maintain compliance with corporate IT policies, security standards, and asset management requirements.
• Support hardware lifecycle initiatives, including replacing aging or unsupported technology.
• Document installations, service activities, asset information, mileage, time reporting, and project status updates.
• Mentor, guide, and provide technical assistance to field service technicians.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability coverage
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO), subject to eligibility and schedule
• Tuition reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED