Sr IT Specialist

Labcorp • Dallas, TX

20h • $33 - $38 • Remote

About The Position

Labcorp is seeking a remote Sr IT Specialist to support its field-based technology environment across Texas, Colorado, Utah, Kansas, and Nebraska. The role provides advanced troubleshooting, installation, deployment, and operational support for client-facing and internal systems. The specialist serves as an escalation point for complex issues, supports business-critical operations, and helps maintain secure, reliable technology services across Labcorp locations and client sites. The position also contributes to acquisitions, enterprise projects, and other technology initiatives.

This is a full-time, non-exempt hourly position on a first-shift schedule, with standard hours Monday through Friday, 8:00 a.m. to 5:00 p.m. local time. Business needs may occasionally require earlier, later, or additional hours, with reasonable notice when possible. The role is remote but includes onsite work at laboratories, internal facilities, and external client locations, as well as travel within an assigned territory. Permanent authorization to work in the United States without employer sponsorship is required.

Requirements

• High school diploma.
• At least 6 years of experience troubleshooting Windows-based hardware, software, peripheral devices, and connectivity issues.
• At least 4 years of experience supporting network-connected devices, printers, workstations, and client-facing technology environments.
• At least 3 years of experience using remote support tools for troubleshooting, user support, and incident resolution.
• At least 3 years of experience performing onsite hardware installations, equipment deployment, and technology refresh activities.
• At least 2 years of experience managing or coordinating IT support ticket queues and service request workflows.
• At least 2 years of experience documenting assets, service activities, and installation records in ticketing or asset management systems.
• Ability to communicate technical IT information professionally to medical professionals and non-technical audiences.
• Ability to maintain a professional appearance and adhere to corporate dress codes at laboratories, internal facilities, and client locations.
• Ability to work effectively remotely while maintaining collaborative communication with leadership and remote colleagues.
• Access to a reliable personal vehicle for business travel.
• Valid driver's license and ability to travel within an assigned territory.
• Advanced troubleshooting expertise across hardware, software, networking, connectivity, and operational workflows.
• Strong customer service and professional communication skills.
• Effective problem-solving and decision-making capabilities.
• Knowledge of IT security practices, asset protection, and technology governance processes.
• Experience working collaboratively with Sales, Operations, Phlebotomy, and client stakeholders.
• Commitment to process improvement, operational excellence, and customer satisfaction.
• Permanent authorization to work in the United States without employer sponsorship now or in the future; employer sponsorship, including H-1B, OPT/CPT, EAD, or other temporary work authorization, is unavailable.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field.
• At least 6 years of experience providing advanced field support, desktop support, or technical services.
• At least 3 years of experience supporting healthcare, laboratory, diagnostic, or client-facing operational environments.
• At least 2 years of experience supporting acquisitions, technology integrations, or enterprise deployment projects.
• At least 2 years of experience supporting Link Bridge, Link Autoprint, or comparable laboratory connectivity solutions.
• CompTIA A+, Network+, Microsoft, or other infrastructure support certifications.

Responsibilities

• Manage IT support ticket queues, assign tickets, monitor service levels, and produce turnaround-time reports.
• Resolve complex hardware, software, connectivity, and system issues, averaging 60 or more advanced troubleshooting tickets per week.
• Serve as an escalation resource for field technicians and support teams.
• Use remote support tools to troubleshoot, support users, and resolve incidents.
• Install, configure, maintain, and document Labcorp-owned hardware and technology assets at IOPs, PSCs, internal locations, and client locations.
• Perform onsite system installations, troubleshooting, hardware replacements, and equipment upgrades.
• Assist with Link Bridge and Link Autoprint installations and support activities.
• Conduct site surveys and recommend hardware placement, equipment configurations, and technology deployments.
• Follow RMA procedures for equipment replacement and return processing.
• Support ticket overflow during acquisitions, implementations, and large-scale projects.
• Organize, coordinate, and execute divisional technology projects.
• Assist with technology integration for acquisitions and site transitions.
• Identify recurring issues, recommend process improvements, and escalate division-wide concerns as appropriate.
• Lead or support special projects as assigned, including projects requiring travel.
• Partner with Sales, Phlebotomy, Operations, and client stakeholders to assess technology requirements and coordinate deployments.
• Provide customer training and end-user support for hardware, software, and business systems.
• Communicate project updates, new processes, and technical information to field service teams and stakeholders.
• Maintain compliance with corporate IT policies, security standards, and asset management requirements.
• Support hardware lifecycle initiatives, including replacement of aging or unsupported technology.
• Document installations, service activities, asset information, mileage, time reporting, and project status updates.
• Mentor, guide, and provide technical assistance to field service technicians.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO), subject to eligibility and schedule
• Tuition reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED