Sr. IT Associate

Leadership Conference Education Fund•Washington, DC

3d•Hybrid

About The Position

The Leadership Conference on Civil and Human Rights is seeking a Senior IT Associate to join its Information Technology Department. The position reports to the Director, IT, is an individual-contributor role, and is part of the collective bargaining unit. The Senior IT Associate provides Tier 1 and Tier 2 technical support to staff across multiple systems, services, and tools, advising staff and troubleshooting computer systems, software, email, and web browsers. The role also supports hardware and software installation, system updates, routine maintenance, IT security, and documentation, and identifies ways to improve technology processes and the staff user experience. The role resolves support tickets, researches and tests software features, prepares training materials, manages IT inventory and expense reports, updates user accounts and hardware, schedules meetings and training, and maintains website-related portals in coordination with relevant departments. It also undertakes select project management for system implementations and upgrades, coordinates IT onboarding and offboarding, leads new-hire IT orientation, and maintains Active Directory and intranet records. Other related duties may be assigned. The position is subject to the organization’s hybrid In-Office Work Policy. The policy requires in-person work at least 2 days per month beginning September 1, 2025; at least 1 day per week or 4 days per month beginning January 1, 2026; and at least 2 days per week or 8 days per month beginning April 1, 2026. Medical accommodations and positions designated temporarily or permanently remote are exempt. The role is covered by a collective bargaining agreement with OPEIU Local 2 – AFL-CIO.

Requirements

At least five years of IT experience.
A bachelor’s degree, technical associate’s degree, IT certification, or an equivalent combination of education and experience.
Experience using and supporting IT systems and services, including proficiency with Microsoft applications and online services such as Google and Zoom.
Ability to learn and use new software, services, and systems efficiently and proactively.
Ability to balance multiple tasks, manage a complex workload, and organize time efficiently.
Keen attention to detail.
Strong written and verbal communication skills.
Passion for the organization’s work and mission.

Nice To Haves

Experience in nonprofit organizations.
Broad understanding of computer systems and networks, including cloud services and infrastructure.
Self-motivation and tenacity in identifying and solving technical problems.

Responsibilities

Provide Tier 1 and Tier 2 technical support to staff across multiple systems, services, and tools.
Advise staff and troubleshoot computer systems, software, email, and web browsers.
Assist with hardware and software installations, system updates, and routine maintenance.
Maintain IT security and documentation and identify opportunities to improve technology processes and the user experience.
Resolve IT support tickets in a timely manner and escalate complex or unresolved issues as needed.
Research, track, and test software features and functionalities, and prepare materials to train staff on software and services.
Monitor IT inventory, maintain departmental expense reports, and update user accounts and hardware.
Schedule meetings and training.
Maintain website-related portals and coordinate necessary updates and changes with relevant departments.
Conduct select project management initiatives for system implementations and upgrades.
Coordinate IT onboarding and offboarding, lead new-hire IT orientation, and maintain accurate, current Active Directory and intranet records.
Perform other duties as necessary and related.