Sr, IT Administrator

Zones. • Washington DC, DC

8d • Onsite

About The Position

Zones LLC is hiring a Senior IT Administrator for its Technology Services function. The role supports planning and delivery of the organization’s technology strategy and user experience, working with leadership to establish goals, advance plans, and improve project management and resource allocation. In partnership with the Director of IT, the administrator will develop frameworks and processes across programs and projects, balancing the pace of a smaller-company environment with appropriate operational controls. The position requires independent work with minimal assistance and spans IT support, systems administration, security assessment, compliance auditing, network engineering, and AV engineering.

The position is a six-month contract-to-hire role in Washington, DC, with stated hours of 8:00 AM to 5:00 PM and pay of $50.00–$55.00, commensurate with experience. Occasional travel to other offices may be required, up to 10%.

Zones is a global IT solutions provider operating in more than 120 countries. It has been in business for over 35 years and provides services across Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.

Requirements

• At least 5 years of experience as a Systems Administrator.
• Hands-on experience leading technology projects from start to finish.
• A record of achieving goals while managing scope, time, quality, and risk.
• Ability to recognize and learn from both failures and successes.
• Ability to build effective relationships with business partners by understanding their needs, goals, motivations, and engagement.
• Ability to focus and function effectively amid ambiguity and uncertainty.
• Experience with program management tools such as Jira.
• Experience in a dynamic, fast-growing environment.

Nice To Haves

• Experience with NIST CSF and other cybersecurity and compliance needs in cloud service provider and SaaS environments.
• Experience with SaaS platforms and services, including Azure Active Directory, Microsoft Exchange, Microsoft 365, and Iru (Kandji) or Jamf.
• Bachelor’s degree; Management Information Systems or Computer Science is a plus.
• Strong skills with AV solutions such as Zoom or Teams Rooms, Neat Bar, and Hub, including their administration.

Responsibilities

• Manage and automate employees’ Windows and Mac IT infrastructure.
• Administer office networks and services, including Meraki.
• Manage SaaS applications and services used by staff, including Zoom, Box, Adobe, Slack, Nexthink, Absolute, NinjaOne, and CrowdStrike.
• Provide expert-level technical assistance for core business applications, including Azure, Intune, and Microsoft 365.
• Provide senior technical support to end users for computers, printers, and mobile devices.
• Maintain laptop and desktop computers, including operating-system installation, management and upgrades; application installation and configuration; user creation; and computer security practices such as disk encryption.
• Support network and email connectivity, operating systems, hardware and software, internally developed applications, and mainframe and midrange operations.
• Interact professionally with internal users, including Senior Partners, to diagnose and resolve problems.
• Manage Azure Active Directory design and Group Policy administration.
• Manage an enterprise-wide software deployment strategy using Microsoft Endpoint Manager/Intune.
• Proactively monitor the Microsoft infrastructure environment to help ensure continued availability of systems and services.
• Document and update firm-wide installation and configuration procedures and policies.
• Complete maintenance and support actions for production Microsoft technologies, and develop processes to improve efficiency and automate recurring support and maintenance actions.
• Provide user training and awareness across the firm and specialized training within practice areas.
• Work with the team to develop long-term strategic goals and define a path to accomplish them.
• Lead new system implementations, process changes, and migrations that support business objectives.
• Identify connections among projects and recommend optimization and integration opportunities.
• Manage issue escalations and support teams.
• Review upcoming SaaS release features and integrated applications and recommend ways to improve efficiency and productivity.
• Travel to other offices occasionally to provide coverage, up to 10%.

Benefits

• Comprehensive benefits package, including medical coverage and state-mandated sick leave, along with other benefits designed to support well-being and work-life balance.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed