IT Administrator - Sr. Communications Specialist

Infinity Systems Engineering • Colorado Springs, CO

8d • $96,000 - $104,000

About The Position

The IT Administrator - Sr. Communications Specialist manages and supports the organization's IT infrastructure, including servers, networks, and software applications, and maintains the networking infrastructure for Buildings 712 and 820. The role is the primary point of contact for troubleshooting, updates, and system refreshes for NIPR, SIPR, and unclassified phone systems. It supports system integrity and network security, provides end-user technical support, and implements IT policies and procedures. The position also leads IT equipment installations and upgrades, manages IT inventory and projects, collaborates with the IT team to resolve technical issues, and supports the organization’s technology needs.

This full-time position typically works 40 hours per week; overtime may be required depending on operational needs. U.S. citizenship and an active Top Secret clearance with SCI capability are required.

Requirements

• Bachelor’s degree in computer science, information technology, telecommunications, or a related field, or an equivalent combination of education and experience.
• At least 3 years of experience in IT administration or a related role.
• Active Top Secret clearance with SCI capability.
• Proficiency in network protocols and hardware, including routers, switches, and firewalls.
• Familiarity with virtualization technologies such as VMware or Hyper-V and cloud services such as AWS or Azure.
• Experience with IT security tools and best practices.
• Ability to troubleshoot and resolve technical issues related to NIPR, SIPR, and unclassified phone systems.
• Knowledge of backup and disaster recovery solutions.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Flexibility to support cross-functional duties and emergency on-call responsibilities.
• Detail-oriented with strong organizational skills.
• U.S. citizenship.
• Ability to lift and carry equipment weighing up to 50 lbs.
• Ability to connect cables, install hardware, and set up workstations.
• Ability to stand, sit, and bend for extended periods.

Nice To Haves

• CompTIA Network+ or Security+ certification.
• Microsoft Certified: Azure Administrator or equivalent certification.
• Cisco Certified Network Associate (CCNA) certification.
• Certified Information Systems Security Professional (CISSP) certification.

Responsibilities

• Install, configure, and maintain server hardware and software.
• Monitor system performance and ensure the availability and reliability of IT services.
• Perform regular updates and patches to operating systems and applications.
• Manage and support LAN, WAN, VPN, and wireless network infrastructure.
• Monitor network performance and troubleshoot connectivity issues.
• Implement network security measures to protect against unauthorized access and threats.
• Provide technical support to end-users for hardware, software, and network-related issues.
• Assist with onboarding and training new employees on IT systems and best practices.
• Maintain documentation of IT processes, user guides, and troubleshooting procedures.
• Implement and enforce IT security policies, procedures, and best practices.
• Monitor and respond to security incidents and breaches, ensuring timely resolution.
• Maintain compliance with relevant regulations and standards, such as HIPAA and GDPR.
• Assist in planning and executing IT projects, including system upgrades and new technology implementations.
• Collaborate with team members to identify and recommend improvements to IT processes and infrastructure.
• Manage inventory of IT assets, including hardware and software licenses.
• Implement and maintain data backup and recovery procedures to ensure data integrity and availability.
• Regularly test and update disaster recovery plans.
• Serve as the primary point of contact for NIPR, SIPR, and unclassified phone troubleshooting, updates, and system refreshes.
• Maintain and oversee the networking infrastructure for Buildings 712 and 820.
• Lead IT equipment installations and upgrades and manage IT projects.
• Support cross-functional duties and emergency on-call responsibilities as needed.

Benefits

• Company covers 100% of monthly medical and dental premiums for the employee and family.
• Three weeks of vacation, with flexibility to use vacation hours in advance of full accrual.
• Sick leave.
• Flexible Spending Account (FSA) options for medical and dependent care.
• 401(k) plan with company contributions that do not require matching.
• Access to free professional financial planning services.
• Education Reimbursement Program.
• Annual payout through the Profit-Sharing Plan for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level