Sr. IT Associate
About The Position
The Leadership Conference is seeking a Senior IT Associate to join its Information Technology Department. This individual contributor role provides Tier 1 and Tier 2 technical support to staff across multiple systems, services, and tools, and is part of the collective bargaining unit. The position reports to the Director, IT. The Senior IT Associate advises staff and troubleshoots computer systems, software, email, web browsers, and other technology. The role also assists with hardware and software installations, system updates, and routine maintenance to support optimal performance and reliability. Additional work includes providing technical guidance, maintaining IT security and documentation, and identifying opportunities to improve technology processes and the user experience. The role supports The Leadership Conference, a coalition of more than 240 national organizations promoting and protecting civil and human rights in America, and its affiliated Education Fund, which builds public will for federal civil rights policies.
Requirements
- A minimum of five years of IT experience.
- A bachelor’s degree, technical associate’s degree, IT certification, or an equivalent combination of education and experience.
- Experience using and supporting IT systems and services, including proficiency in Microsoft applications and online services such as Google and Zoom.
- Ability to learn and use new software, services, and systems efficiently and proactively.
- Ability to balance multiple tasks, manage a complex workload, and organize time efficiently.
- Keen attention to detail.
- Strong written and verbal communication skills.
- Passion for the organization’s work and mission.
Nice To Haves
- Experience in nonprofit organizations is preferred.
- A broad understanding of computer systems and networks, including cloud services and infrastructure, is highly beneficial.
- Self-motivation and tenacity in identifying and solving technical problems are highly preferred.
Responsibilities
- Resolve IT support tickets in a timely manner and escalate complex or unresolved issues as needed.
- Research, track, and test new software features and functionalities, and create materials to help train staff on software and services.
- Monitor IT inventory, maintain departmental expense reports, update user accounts and hardware, and schedule meetings and training.
- Maintain website-related portals and coordinate with relevant departments to implement updates and changes.
- Conduct selected project management initiatives for system implementations and upgrades.
- Coordinate IT onboarding and offboarding, lead new-hire IT orientation, and maintain accurate Active Directory and intranet records.
- Advise staff and troubleshoot computer systems, software, email, web browsers, and other technology.
- Assist with hardware and software installations, system updates, and routine maintenance.
- Provide technical support and guidance, maintain IT security and documentation, and identify opportunities to improve technology processes and the user experience.
- Perform other related duties as necessary.
Benefits
- Generous paid time off, including fifteen federal holidays and biweekly organization-specific holidays.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Transit benefits.
- Professional development assistance.
- Employee Assistance Program.
- Benefits are available for eligible dependents and domestic partners.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
